Senior SRE – Cloud Observability Lead

Jackalope Digital LLC; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

NiCE is expanding its Cloud Platform Engineering team in the UK. This hands-on role focuses on ensuring cloud platforms are observable, reliable, scalable and secure.

You will lead SRE activities, optimize performance and cost, and drive automation across DevOps and engineering teams. The ideal candidate has 6+ years in SRE, deep Azure/Kubernetes expertise, and strong scripting/automation capabilities, with a focus on security and compliance.

Qualifications

• 6+ years of experience in Site Reliability Engineering.
• Strong knowledge of Azure cloud services and cloud-native architectures.
• Experience with monitoring, alerting and dashboards (Grafana, Azure Monitor).
• Expert in Kubernetes and containerization (AKS).
• Proficient in automation, scripting and IaC (Bicep/Terraform).
• Familiar with security governance and ISO27001/Cyber Essentials+.

Responsibilities

• Act as part of a team of SREs to manage production reliability and backlog.
• Lead investigations into outages, performance, and cost issues.
• Develop automation to reduce low-value tasks while supporting projects.
• Provide technical leadership to Cloud Operations and Support teams.
• Collaborate to establish and enforce SLOs, SLAs, and error budgets.
• Develop and configure monitoring dashboards and alerts (Grafana, Azure Monitor).
• Install and configure Observability Platform tools (Grafana, Prometheus, OpenTelemetry).
• Develop Bicep modules for monitoring infrastructure and deployment.
• Optimize system performance, cost, and security through regular reviews.

Skills

SRE/DevOps experience

Azure cloud

Kubernetes

Automation & scripting

Observability & monitoring

CI/CD pipelines (Azure DevOps)

Security & compliance knowledge

Tools

Kubernetes (AKS)

Azure DevOps Pipelines

Elasticsearch

Cloud Observability Stacks

IAC (Bicep/Terraform)

PowerShell/C#

Job description

NiCE is expanding its Cloud Platform Engineering team in the UK. This hands-on role focuses on ensuring cloud platforms are observable, reliable, scalable and secure.

You will lead SRE activities, optimize performance and cost, and drive automation across DevOps and engineering teams. The ideal candidate has 6+ years in SRE, deep Azure/Kubernetes expertise, and strong scripting/automation capabilities, with a focus on security and compliance.