Senior Cloud SRE: Reliability, Automation & Observability

Nice-0a1ef543; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

NiCE is seeking an experienced systems engineer to monitor and manage our production environment, build platform infrastructure, and improve reliability across distributed software applications. You will analyze metrics, collaborate with development teams, and contribute to capacity planning and automation initiatives.

With 3-6 years in a similar role, you will work in a hybrid NICE-FLEX model combining office and remote work, reporting to the Director, Network Operations.

Qualifications

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.

Responsibilities

• Run the production environment by monitoring availability and system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large distributed software applications.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service level objectives.

Skills

Python

Go

Java

C#

Bash

PowerShell

AWS

EC2

ECS

Lambda

DynamoDB

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK

CloudWatch

Incident management

Postmortems

Kubernetes cluster

Grafana Observability Suite

Splunk

Datadog

Pagerduty

Rundeck

Ansible

Puppet

Chef

AWS DevOps Engineer

Google Cloud DevOps Engineer

Tools

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK

CloudWatch

Splunk

Datadog

Pagerduty

Rundeck

Ansible

Puppet

Chef

Job description

NiCE is seeking an experienced systems engineer to monitor and manage our production environment, build platform infrastructure, and improve reliability across distributed software applications. You will analyze metrics, collaborate with development teams, and contribute to capacity planning and automation initiatives.

With 3-6 years in a similar role, you will work in a hybrid NICE-FLEX model combining office and remote work, reporting to the Director, Network Operations.