Senior Specialist Fleet Support Manager (Home-Based)

Calex UK

Canterbury

Remote

GBP 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Company Car

25 Days Annual Leave

Private GP

Healthcare Services

High Street Discounts

Discounted Gym Memberships

24 Hour Wellbeing Service

Life Assurance

Pension

Private Healthcare cover

Job summary

Calex UK is seeking a Fleet Customer Support Manager to cover a defined UK territory, working home-based within a field team. You will manage Specialist Fleet customer relationships and coordinate with Stellantis teams to deliver high-quality aftersales support.

The role requires strong technical vehicle knowledge, 10+ years in fleet/customer care, and the ability to drive change across departments while ensuring customer delight. A full UK driving licence is essential.

Qualifications

Technical qualifications relating to vehicles are essential.
Minimum 10 years’ experience in Field Operations / Fleet customer care / Retailer management.
High level computer literacy, experience using Microsoft Office applications.

Responsibilities

Maintain aftersales/technical relationships with Emergency Service customers and Royal Mail.
Liaise with Police, Ambulance and Royal Mail to complete recalls and campaigns.
Manage daily vehicle off-road issues with other departments to improve efficiency and customer satisfaction.
Build relationships with Stellantis dealer network to ensure high service levels for specialist customers.
Provide technical information and coordinate with Stellantis teams to resolve issues.