Senior Solutions Enablement Lead – Onboarding

RBC Brewin Dolphin; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

RBC Brewin Dolphin in London seeks a Senior Associate to join the Solutions Enablement Team. You will drive excellence in service delivery, mentor colleagues, and optimize processes to support advisers opening cash accounts for existing clients.

This role requires strong problem-solving skills and leadership to juggle tasks, with collaboration across RBC Brewin Dolphin and RBC WME to ensure a world-class client experience, including up to one remote day per week.

Qualifications

• Must have management and project experience.
• Demonstrated leadership in a team setting.
• Track record of improving processes and providing constructive feedback.

Responsibilities

• Implement onboarding lifecycle for various client types (HNWIs, corporates, trusts, charities).
• Build trust with internal stakeholders to enhance client experience.
• Act as primary contact for internal partners and clients for day-to-day banking and operations.
• Report Pod activities, metrics, and updates to the SET Manager weekly.

Skills

Management experience

Project management

Leadership

Process improvement

Stakeholder management

Communication

Job description

RBC Brewin Dolphin in London seeks a Senior Associate to join the Solutions Enablement Team. You will drive excellence in service delivery, mentor colleagues, and optimize processes to support advisers opening cash accounts for existing clients.

This role requires strong problem-solving skills and leadership to juggle tasks, with collaboration across RBC Brewin Dolphin and RBC WME to ensure a world-class client experience, including up to one remote day per week.