Senior Solution Advisor

TN United Kingdom; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in enterprise software seeks a Customer Experience expert to drive customer success and revenue growth. The role involves aligning SAP solutions with customer needs, supporting sales, and delivering compelling demonstrations. Join a dynamic team dedicated to enhancing customer journeys and fostering a collaborative environment.

Qualifications

• At least 5 years of relevant experience.
• Understanding of lead-to-cash process; retail experience is a plus.

Responsibilities

• Drive customer success and revenue growth by aligning SAP solutions with customer needs.
• Act as a subject matter expert on SAP Customer Experience cloud solutions.
• Ensure effective transition of deals to relevant teams post-sale.

Skills

Customer-oriented mindset

Relationship-building skills

Storytelling skills

Job description

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About SAP

At SAP, we enable you to bring out your best. Our company culture focuses on collaboration and a shared passion to help the world run better. We prioritize building the foundation for tomorrow and creating an inclusive workplace that values flexibility and aligns with our purpose-driven, future-focused approach. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition of individual contributions, and a variety of benefit options.

What You’ll Do

1. Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.
2. Act as a subject matter expert on SAP Customer Experience cloud solutions, staying updated on product updates, new features, and industry trends.
3. Engage with the account team to match customer needs with SAP solutions, support sales and adoption, and contribute to account strategy and differentiation.
4. Develop and deliver compelling stories and demonstrations to illustrate differentiated business outcomes.
5. Collaborate with customers and partners to co-create SAP visions, align messages, and build trust.
6. Ensure world-class customer experiences, driving adoption and maximizing customer value.
7. Support the value expansion and revenue growth process by exploring and communicating SAP solutions' added value.

Engagement in the Customer Lifecycle

1. Ensure effective transition of deals to relevant teams and support continued adoption post-sale.
2. Provide expertise during customer deployments and value realization.

What You Bring

• Advanced technical or business skills in Customer Experience (CRM, Service, Commerce, Marketing).
• Understanding of the lead-to-cash process; experience with retail processes is a plus.
• Customer-oriented mindset with strong relationship-building skills.
• Ability to work collaboratively and autonomously.
• Storytelling skills to engage stakeholders.
• Proficiency in English.
• At least 5 years of relevant experience.

Meet Your Team

Our Customer Experience team at SAP is a dynamic, collaborative group dedicated to enhancing the customer journey through innovative solutions. We value diversity, creativity, teamwork, and continuous learning, and are committed to generating significant business results and exceptional customer experiences.

Our Values

Bring out your best

SAP's innovations help over four hundred thousand customers worldwide work more efficiently and gain better business insights. As a market leader in enterprise software, cloud services, analytics, and more, we are purpose-driven and future-focused, with a collaborative team ethic and a commitment to personal development.

We win with inclusion

Our culture of inclusion, focus on health and well-being, and flexible working models help everyone feel included and empowered. We believe in unleashing talent and creating a more equitable world. SAP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact: [emailprotected]

EEO Statement

Qualified applicants will be considered regardless of age, race, religion, gender, sexual orientation, veteran status, or disability. Candidates may undergo background verification.

Requisition ID: 425055 | Work Area: Presales | Travel: 0-10% | Employment Type: Full Time | Location: #LI-Hybrid