TMS Solutions Analyst

DP World; London; Remote; GBP 35,000 - 55,000; Full time

Job summary

DP World is seeking a Solutions Analyst to manage Transport Management System (TMS) solutions. This role involves configuring, supporting, and delivering transport management services, ensuring high service standards. Candidates should have a background in logistics and strong communication skills, with opportunities for global collaboration.

Qualifications

• Experience in logistics, transport, or supply chain.
• Experience with TMS or WMS systems.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Configure, support, and manage TMS solutions.
• Provide first-line IT support for TMS-related issues.
• Contribute to solution design and cost modelling.

Skills

Communication

Problem Solving

Analytical Mindset

Detail-oriented

Results-driven

Education

TMS software training or certification

Tools

Microsoft Office Suite

Job description

We are currently recruiting for a Solutions Analyst at DP World. Our successful candidate will be the bridge between our operational requirements and our software. You will take charge of configuring, supporting, and managing Transport Management System (TMS) solutions across Contract Logistics and Control Tower operations. Ensure the successful delivery of new business implementations and change requests, while maintaining high standards of service and system performance. Report directly to the Technology Lead and play a key role in shaping global transport management capabilities.

Location:Remote working in the UK with occasional travel to London
Hours:Full-time, 40 hours per week (Mon–Fri)

At DP World, we don’t just move cargo; we are helping to lead the future of global trade. We create an end-to-end supply chain, moving goods from factory floor to customer door, and with every container and every delivery, we make a real difference to people and businesses across the world.
We are a team of more than 115,000 people, across 79 countries, and every day we come together to keep the world connected. We handle more than cargo – with every container and delivery, we keep individuals and businesses moving, providing the fresh food on our tables, the clothes we wear, the cars we drive, and the medicine we need, all around the world.

About the Role

We have an exciting opportunity at DP World within our EU Technology team. We are recruiting aTMS Solutions Analystto support and deliver transport management services across a range of customer accounts and new business launches globally.

How You Will Contribute

Change Management

• Assess and analyse change requests from internal and external customers.
• Document requirements and coordinate with software suppliers for estimates and delivery.
• Review and approve functional and technical statements of work.
• Create and execute test plans, manage defect resolution, and coordinate deployments in line with change management policies.

Technical Support

• Provide first-line IT support for TMS-related issues.
• Liaise with TMS software providers and internal service desks to resolve incidents.
• Conduct root cause analysis and ensure timely communication and resolution of support tickets.
• Participate in an on-call rota for priority support.

New Business Solution Design

• Contribute to solution design and cost modelling for new customer opportunities.
• Present technical product information during RFQ processes and customer workshops.
• Define assumptions, deliverables, and scope for new business launches.

Collaboration

• Work closely with cross-functional teams including PMO, IT Solutions, Infrastructure, Security, and Integration teams.
• Support global and regional operations with TMS expertise and coordination.

What You Will Bring

Qualifications

• TMS software training or certification is a plus.
• Strong communication and coordination skills.
• Analytical mindset with a focus on continuous improvement.

Experience

• Background in logistics, transport, or supply chain.
• Experience with TMS or WMS systems and working with geographically dispersed teams.
• Exposure to global solution design and third-party SaaS provider management.

Skills

• Excellent written and verbal communication.
• Strong problem-solving and critical thinking.
• Detail-oriented and results-driven.
• Proficient in Microsoft Office Suite and familiar with SDLC and enterprise IT solutions.
• Willingness to travel up to 25% globally.
• Fluent in English; additional languages are a bonus.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE