Senior Software Service Leader: Delivery & Growth

Kainos; United Kingdom; On-site; GBP 70,000 - 95,000; Full time

Job summary

Kainos is recruiting a Senior Software Service Manager in the United Kingdom to lead software service delivery across multiple locations. You will oversee a multidisciplinary team, drive service quality, manage client relationships, and contribute to strategic improvements and growth initiatives.

This full-time, permanent role requires strong service management experience, UK public sector exposure, and active security clearance.

Qualifications

• Extensive experience in software service delivery in a commercial/consulting environment.
• Proven success in a service management role.
• Experience with UK public sector (central government) and understanding of GDS standards.
• Active Security Clearance.
• Experience setting up a support service or service transition.
• Familiarity with ITIL and ISO20000 standards.
• Evidence of managing client-supplier relationships and knowledge of key industry verticals.

Responsibilities

• Oversee a multi-disciplined service team with a customer-centric focus across locations, ensuring service availability and performance.
• Maintain responsiveness of service and support functions to client needs.
• Lead client service reviews and internal support reviews with regular reporting to clients and management.
• Analyse risks and factors affecting services to guide change decisions.
• Manage project finances including forecasting, reporting, and invoicing.
• Handle incident escalations internally and with third parties as needed.
• Contribute to continuous service improvement across the wider delivery function.
• Support business development and account management activities to position Kainos for profitable new work.

Skills

Service management

Client relationship management

Team leadership

UK public sector experience

ITIL Foundation

ISO20000 familiarity

Security clearance

Financial management

Tools

ServiceNow

Job description

Kainos is recruiting a Senior Software Service Manager in the United Kingdom to lead software service delivery across multiple locations. You will oversee a multidisciplinary team, drive service quality, manage client relationships, and contribute to strategic improvements and growth initiatives.

This full-time, permanent role requires strong service management experience, UK public sector exposure, and active security clearance.