Senior Software Service Delivery Manager

Kainos; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Kainos is seeking a Senior Software Service Manager to lead Software Support Services across the assigned area of ownership. The role includes overseeing other service managers, identifying enhancements, and fostering strong client relationships to win follow-on business.

A full-time, permanent opportunity with focus on service delivery and governance. You will work with the Principal Service Manager to identify opportunities, manage finances, and ensure service quality across a multi-location

Qualifications

• Extensive experience in commercial software service delivery.
• Strong service management background with proven delivery success.
• Experience with UK public sector and understanding of GDS standards.
• Active Security Clearance.
• Experience setting up a support service or service transition.
• Familiarity with ISO2000 and ITIL foundations.

Responsibilities

• Oversee a multi-disciplined service team across locations with a customer-centric approach.
• Lead client service reviews and internal support reviews.
• Manage incident escalations and coordinate with third parties as needed.
• Forecast, report and invoice for projects and services.
• Contribute to continual service improvement across the wider function.
• Support sales/procurement cycles to position Kainos for profitable new business.

Skills

Software service delivery

Service management

GDS standards

Security clearance

ITIL Foundation

Client relationship management

Industry knowledge (Financial/Health/G

Software engineering practices

ISO2000 awareness

Tools

ServiceNow

Job description

Kainos is seeking a Senior Software Service Manager to lead Software Support Services across the assigned area of ownership. The role includes overseeing other service managers, identifying enhancements, and fostering strong client relationships to win follow-on business.

A full-time, permanent opportunity with focus on service delivery and governance. You will work with the Principal Service Manager to identify opportunities, manage finances, and ensure service quality across a multi-location