Senior Software Engineer - Government Support (Hybrid UK)

Icertis; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Icertis is seeking a Software Engineer to join our Level 3 Customer Support team, focused on UK government customers. This hybrid role is based in Central London (near Liverpool Street) with at least two days in the office each week and occasional on‑site visits as needed to support sensitive projects.

You'll investigate complex issues, implement code‑level fixes on the Microsoft stack (C#, ASP.NET, MVC, SQL, JavaScript), assist go‑live changes, write reports, configure integrations, and

Qualifications

• Experience in application development, support or sustaining engineering.
• Strong development and troubleshooting on Microsoft stack (C#, ASP.NET, MVC, SQL, JS).
• Exposure to Azure is a plus.

Responsibilities

• Understand the product in depth and how it’s used to achieve business outcomes.
• Analyze complex issues and deliver technical code‑level solutions.
• Collaborate with development teams to track bugs and suggest improvements.
• Provide technical support during go‑live phases, including: workflow updates, UI changes, report creation, database scripting, integration configuration.
• Respond to enhancement requests based on customer use cases.
• Create and maintain knowledge base articles for internal and external audiences.
• Deliver hotfixes, patches, and upgrade support.
• Follow and improve CRM processes to manage customer requests.
• Participate in an on‑call rotation to support critical customer needs.

Skills

C#

ASP.NET

MVC

SQL

Stored Procedures

JavaScript

Azure

Job description

Icertis is seeking a Software Engineer to join our Level 3 Customer Support team, focused on UK government customers. This hybrid role is based in Central London (near Liverpool Street) with at least two days in the office each week and occasional on‑site visits as needed to support sensitive projects.

You'll investigate complex issues, implement code‑level fixes on the Microsoft stack (C#, ASP.NET, MVC, SQL, JavaScript), assist go‑live changes, write reports, configure integrations, and