Senior Software Engineer

JR United Kingdom; Newtownabbey; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology company is seeking a Senior Software Engineer to enhance their IoT software platform. Critical tasks include system maintenance, customer support, and integrating hardware. Candidates should have extensive experience in .NET development and strong communication skills, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Demonstrated senior-level experience in full-stack .NET development.
• Proficiency in Microsoft SQL Server, C#, and C or C++.
• Experience in customer-facing roles and effective communication.

Responsibilities

• Oversee the software platform's stability and continuous development.
• Serve as the main technical point of contact for customers and partners.
• Provide first-line technical assistance to customers.

Skills

Full-stack .NET development

Microsoft SQL Server

C#

C or C++

Windows Services

Troubleshooting

Problem-solving

Effective communication

Remote system management

Job description

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Location: Flexible (Belfast/Hybrid/Remote)

Reports To: Chief Operating Officer

Department: Operations / Technical

Role Summary:

We are looking for a skilled and proactive Senior Software Engineer with Support experience to take ownership of a specialized IoT software platform. This role plays a critical part in maintaining smooth system operations, driving ongoing improvements, and ensuring high customer satisfaction for a monitoring and control solution. You will act as the technical lead, collaborating closely with internal teams, end-users, and several international partners.

Key Responsibilities:

System Maintenance & Enhancement:

• Oversee the software platform’s stability and continuous development.
• Monitor system health and implement necessary updates or fixes.

Customer & Partner Support:

• Serve as the main technical point of contact for customers and partners.
• Assist in preparing and reviewing technical content for client proposals.
• Work alongside senior management to assess new client and partner system proposals.
• Coordinate with procurement and other relevant departments as needed.

Hardware Integration:

• Configure and test IoT controllers for integration with control panels.
• Validate system reliability before handoff to electrical contractors on-site.

Technical Support & Commissioning:

• Provide first-line technical assistance to customers and internal teams.
• Support field engineers remotely during system deployment across multiple regions.

Required Skills & Experience:

• Demonstrated senior-level experience in full-stack .NET development within a Windows Server environment.
• Proficiency with:
• Microsoft SQL Server
• C#
• C or C++
• Windows Services
• Strong troubleshooting and problem-solving abilities.
• Effective communication skills and experience in customer-facing roles.
• Familiarity with remote system management and configuration tools.
• Ability to handle multiple projects efficiently in a dynamic setting.