Senior ServiceNow Tech Lead - Platform & People Leader

Insight Global; Sutton; On-site; GBP 111,000 - 166,000; Full time

Job summary

Insight Global is seeking a ServiceNow Technical Lead in Sutton to lead a team of engineers responsible for the development, governance, and ongoing improvement of a large enterprise ServiceNow platform. This hands-on leadership role combines technical depth with people management and delivery oversight.

The role focuses on ITSM, ITAM, CMDB, platform upgrades, automation, and AI adoption, with responsibility for architecture decisions and platform strategy while guiding production deployments

Qualifications

• Experience leading ServiceNow development or engineering teams with mentoring.
• Hands-on expertise across ServiceNow modules: ITSM, ITAM, CMDB, HRSD, and Discovery.
• Strong development with Flow Designer, IntegrationHub, REST APIs, and scripting.
• Experience upgrading, patching, testing, and production deployments.
• ATF experience for automated testing and upgrade validation.
• Knowledge of OAuth 2.0, SSO/SAML, and secure integrations.
• Interest in AI capabilities such as Now Assist and intelligent automation.

Responsibilities

• Lead a team of engineers responsible for development, governance, support, and improvement of a large enterprise ServiceNow platform.
• Own platform strategy, delivery oversight, and architectural direction.
• Drive ITSM, ITAM, CMDB initiatives, platform upgrades, and automation.
• Advise on AI adoption and engineering best practices.
• Mentor and coach engineers, manage performance and growth.

Skills

ServiceNow leadership

ITSM

ITAM

CMDB

Flow Designer

IntegrationHub

REST APIs

Scripting

ATF

OAuth/SSO

HRSD

AI capabilities

Tools

Flow Designer

IntegrationHub

REST APIs

Job description

Insight Global is seeking a ServiceNow Technical Lead in Sutton to lead a team of engineers responsible for the development, governance, and ongoing improvement of a large enterprise ServiceNow platform. This hands-on leadership role combines technical depth with people management and delivery oversight.

The role focuses on ITSM, ITAM, CMDB, platform upgrades, automation, and AI adoption, with responsibility for architecture decisions and platform strategy while guiding production deployments