Senior ServiceNow Process Architect - Remote UK

Tata Consultancy Services Limited; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Job summary

Tata Consultancy Services UK&I is hiring a Senior Business Process Consultant. The role focuses on leading functional design for ServiceNow engagements, translating requirements into user stories, and driving process improvement and automation initiatives that deliver measurable business value. Flexible UK-wide remote option with travel up to 50%.

The position is permanent and full-time (40 hours/week). You will collaborate with diverse stakeholders and influence adoption strategies, training

Qualifications

• Must have ServiceNow CSA certification; CIS certification preferred.
• Travel up to 50% required; UK-based role with remote option.
• Experience leading functional delivery for ServiceNow engagements.

Responsibilities

• Lead functional solution design for customer engagements leveraging ServiceNow workflows.
• Translate business requirements into functional specifications and user stories.
• Drive workshops, acceptance criteria, and change-impact plans.
• Lead solution build, data migration, and functional testing.
• Guide UAT, production deployment, and adoption activities.

Skills

Workflow expertise

ServiceNow

Stakeholder management

Workshop facilitation

Requirements gathering

AI workflow optimization

Communication

Travel up to 50%

Tools

CSA Certification

CIS Certification

Job description

Tata Consultancy Services UK&I is hiring a Senior Business Process Consultant. The role focuses on leading functional design for ServiceNow engagements, translating requirements into user stories, and driving process improvement and automation initiatives that deliver measurable business value. Flexible UK-wide remote option with travel up to 50%.

The position is permanent and full-time (40 hours/week). You will collaborate with diverse stakeholders and influence adoption strategies, training