Senior ServiceNow HRSD Architect & Transformation Leader

Capgemini Invent; Greater London; On-site; GBP 90,000 - 125,000; Full time

Job summary

Capgemini Invent is seeking an experienced ServiceNow Architect to join the Employee Experience and HR practice. You will lead end-to-end architecture, governance, and strategy for ServiceNow transformations across large-scale programmes for global enterprise clients.

The role blends architecture, advisory, and delivery leadership with opportunities to progress toward senior technology leadership and sector ownership within Capgemini’s ServiceNow ecosystem.

Qualifications

• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial).
• At least one large global / international ServiceNow implementation, OR multiple end-to-end smaller ServiceNow deployments.
• Deep technical expertise in the ServiceNow platform, across architecture and solution design.
• Ability to articulate and demonstrate ServiceNow HR / AI features to customers.

Responsibilities

• Own the end-to-end architecture and solution design for ServiceNow implementations.
• Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices.
• Lead end-to-end engagements, including delivery governance and stakeholder management.
• Oversee delivery teams while not being directly responsible for configuration or development.
• Define ServiceNow platform strategies and roadmaps for customers.
• Act as a technology advisor, guiding customer leadership teams, programme stakeholders and delivery teams.
• Liaise with ServiceNow representatives and ecosystem partners.
• Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations.

Skills

ServiceNow

Architecture

Delivery leadership

Stakeholder management

Solution design

Tools

ServiceNow platform

Job description

Capgemini Invent is seeking an experienced ServiceNow Architect to join the Employee Experience and HR practice. You will lead end-to-end architecture, governance, and strategy for ServiceNow transformations across large-scale programmes for global enterprise clients.

The role blends architecture, advisory, and delivery leadership with opportunities to progress toward senior technology leadership and sector ownership within Capgemini’s ServiceNow ecosystem.