Senior ServiceNow Developer

Xalient; United Kingdom; Remote; GBP 75,000 - 115,000; Full time

Job summary

Xalient is seeking an experienced Senior ServiceNow Developer to join our Managed Services team in the United Kingdom. This hands-on technical role focuses on platform development, automation, and enterprise integrations to deliver value for customers.

You will design, configure, develop, and troubleshoot ServiceNow applications including ITSM, ITOM, and ITBM/SPM, build advanced workflows with Flow Designer and Integration Hub, and mentor colleagues while providing technical consultancy on the

Qualifications

• Proven experience as a Senior ServiceNow Developer in enterprise-scale environments.
• Expertise configuring and deploying ServiceNow applications and integrations.
• Strong customer-facing experience and technical documentation skills.
• Excellent written and verbal communication.

Responsibilities

• Document and configure customer requirements with functional and technical detail.
• Design, develop, and support ServiceNow solutions across ITSM, ITOM, ITBM/SPM.
• Build advanced workflows using Flow Designer and Integration Hub.
• Mentor and coach junior staff; act as technical lead on projects.
• Ensure solutions adhere to coding and design standards; report issues.
• Provide technical consultancy to customers on the ServiceNow ecosystem.

Skills

Senior ServiceNow Dev

Customer-facing

Technical leadership

Documentation

Tools

Flow Designer

Integration Hub

Orchestration

Job description

Competitive salary, plus bonus plus other benefits

We’re seeking an experienced Senior ServiceNow Developer to join our growing Managed Services team. This is a hands‑on technical role for someone who enjoys solving complex business challenges through innovative platform development, advanced workflow automation, and enterprise‑scale integrations.

You will be responsible for designing, configuring, developing, troubleshooting and implementing baseline and custom applications to enhance our internal and managed ServiceNow platform(s).

You must be capable of delivering work of the highest standard and you will be keen to share knowledge and coach and mentor others. You’ll be working closely with the Operations Manager, other technical team members and directly with customers to deliver outcomes that really drives value and encourages a wide adoption within the customer organization. Being a senior member of the technical team, we’d expect you to help identify areas for improvement and suggest solutions.

Key Responsibilities:

Provide functional and technical skills to document and configure customer requirements

Manage the platform to ensure stability and implement architectural changes when necessary.

Design, develop and support complex ServiceNow solutions across ITSM, ITOM, ITBM/SPM and related platform capabilities.

Build advanced workflows using Flow Designer, Integration Hub and orchestration technologies.

Ensure the work and solutions delivered adheres to the relevant coding and design standards

Define and scope solutions to customer requirements

Report and manage technical issues

Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system

Become a Subject Matter Expert in multiple areas of the ServiceNow platform

Coach and mentor others based on your areas of expertise

Act as a Technical Lead on projects and engagements

Skills & Experience:

Proven experience as a Senior ServiceNow Developer in enterprise-scale ServiceNow environments.

An excellent knowledge of configuring & deploying ServiceNow & ServiceNow applications, platform features and capabilities, including integrations.

Experience of performing a technical role to a high level within the ServiceNow eco-system.

Experience working directly with customers and business stakeholders.

Possess the ability to produce high quality technical documentation

Outstanding written and verbal communication skills

Technical Skills

• ServiceNow ITSM
• ServiceNow ITOM
• ServiceNow ITBM / SPM
• Flow Designer
• Integration Hub

Certifications

We expect candidates to hold a combination of the following ServiceNow certifications:

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) in one or more product areas

Company Description

Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses.

Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact.

Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.