Service Manager

Dolphin Homes; Littlehampton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Family-run organisation

Strong leadership team

Brand-new service

Career progression

High-quality training

Job summary

Dolphin Homes Ltd is launching a brand-new Supported Living service in Littlehampton, providing tailored support to individuals living in their own flats. The Service Manager will lead a team, shape a values-driven culture, and ensure high-quality, person-centred care while empowering people to live independently.

Join a family-run, award-winning provider and help build the service from the ground up, with leadership support from the Registered Supported Living Area Manager and senior team.

Qualifications

• Experience in management or supervisory roles within supported living, social care or related service.
• Experience supporting people with learning disabilities/additional needs.
• Strong understanding of person-centred support and positive behavioural approaches.

Responsibilities

• Lead, motivate and develop a new team of Support Workers.
• Create and embed a positive, values led culture from day one.
• Ensure people receive high-quality, person-centred support.
• Promote independence, choice, dignity and positive outcomes.
• Support individuals to achieve their goals and live fulfilling lives.
• Manage staffing, rotas and day-to-day service operations.
• Maintain accurate records and ensure compliance with company policies and procedures.
• Use digital systems to monitor performance, quality and outcomes.
• Build positive working relationships with families, professionals and external partners.
• Support recruitment, induction and ongoing development of colleagues.
• Drive continuous improvement and maintain high standards across the service.

Skills

Management experience

Team leadership

IT systems confidence

Person-centred approach

Organisational skills

Communication skills

Experience with care services

Tools

Digital care records

Job description

Salary: SALARY TO BE DISCUSSED ON PRE-INTERVIEW CALL

Brand New Service Opening in Littlehampton

Location: Littlehampton, West Sussex
Role: Service Manager -Supported Living
Hours: Full Time
Please note we are unable to offer sponsorship or visa switching .

Lead the launch of an exciting new service and make a real difference

Dolphin Homes is opening a brand new Supported Living service in Littlehampton, providing support to people living in their own individual flats. This is a fantastic opportunity for an experienced and motivated person to play a key role in shaping a new service from the ground up.

Supporting people with learning disabilities and additional needs, you will lead the development of a positive, person centred culture where people are empowered to live independently, achieve their goals and be active members of their local community.

We are looking for someone who is passionate about delivering outstanding support, confident in leading teams and excited by the opportunity to build and develop a new service.

About the service

Our new Littlehampton service consists of 10 individual supported living flats, supporting people with a range of learning disabilities and additional support needs to live independently in their own homes while receiving tailored support based on their individual needs, goals and aspirations.

Why work for Dolphin Homes?

We are a family run, multi-award-winning care provider with a strong reputation for delivering high quality support across residential, supported living and specialist nursing services.

At Dolphin Homes, people remain at the heart of everything we do. We believe the best services are built by empowering colleagues, listening to the people we support and creating environments where everyone can thrive.

This role offers the opportunity to work closely with an experienced leadership team. You will be supported by our Registered Supported Living Area Manager and wider senior leadership team, ensuring you have the guidance, resources and support needed to successfully establish and develop the service.

What will you be responsible for?

As Service Manager you will:

• Lead, motivate and develop a new team of Support Workers
• Create and embed a positive, values led culture from day one
• Ensure people receive high-quality, person-centred support
• Promote independence, choice, dignity and positive outcomes
• Support individuals to achieve their goals and live fulfilling lives
• Manage staffing, rotas and day-to-day service operations
• Maintain accurate records and ensure compliance with company policies and procedures
• Use digital systems confidently to monitor performance, quality and outcomes
• Build positive working relationships with families, professionals and external partners
• Support recruitment, induction and ongoing development of colleagues
• Drive continuous improvement and maintain high standards across the service

Who are we looking for?

We are looking for an experienced leader who has:

• Previous management or supervisory experience within supported living, social care or a related service
• Experience supporting people with learning disabilities and additional needs
• A strong understanding of person-centred support and positive behavioural approaches
• Excellent organisational and communication skills
• Confidence using IT systems, digital care records and management systems
• Experience developing, motivating and supporting teams
• A proactive, solution-focused approach
• The ability to remain calm, professional and positive in a fast-paced environment

Most importantly, you'll be someone who is passionate about helping people live great lives while supporting colleagues to be the very best they can be.

Why colleagues choose Dolphin Homes

• Family-run organisation with strong values
• Supportive and approachable leadership team
• Opportunity to shape and develop a brand-new service
• Clear opportunities for career progression
• High-quality training and development
• Genuine investment in our people
• A chance to make a lasting difference every day

What we offer

Reward and Recognition

• Monthly colleague recognition raffle
• Staff recognition awards
• Long Service Awards

Wellbeing and Support

• Bupa Employee Assistance Programme
• Life Assurance Cover
• Critical Illness Cover
• Blue Light Card
• Pension Scheme

Learning and Development

• Fully funded qualifications
• Leadership and management development programmes
• Ongoing learning and professional development
• Career progression through our Next Wave programme