Senior Service Manager

NHS; Slough; On-site; GBP 64,000 - 75,000; Full time

Job summary

Join a leading mental health service as a Senior Service Manager in Slough, where you'll oversee essential Community Mental Health Services. This role offers the chance to make a significant impact on adult mental health care, backed by a vibrant team and numerous professional development opportunities.

Benefits

Flexible working options

27 days annual leave

Career development opportunities

'Cycle to Work' scheme

Access to wellbeing tools

Retail discounts

Staff networks for diversity

Generous family leave

Free parking

Qualifications

• Registered mental health professional (RMN, SW, OT).
• Evidence of CPD or specialist training.
• Experience managing complex mental health situations.

Responsibilities

• Oversee the operation of Community Mental Health Services for Adults.
• Ensure services meet statutory requirements and performance targets.
• Participate in the Senior Management Team to deliver high-quality care.

Skills

Communication

Leadership

Interpersonal Skills

Education

Masters Degree in health/social care

Postgraduate management/leadership qualification

Job description

Are you passionate about mental health and ready to make a real difference in people's lives? We have an exciting opportunity for a Senior Service Manager to join our vibrant, multi-disciplinary Adults Community Mental Health Service in Slough.

We are well-established group of dedicated professionals, including social workers, community mental health nurses, consultant psychiatrists, psychological therapists, occupational therapists, community support workers, employment specialists, and administrative staff. Jointly funded by the Berkshire Healthcare NHS Foundation Trust and Slough Borough Council, we are committed to providing top-class care and support to adults with significant mental illnesses and their carers.

Why Join Us?

• Collaborative Environment: Work alongside a diverse team of experts in a supportive and dynamic setting.
• Impactful Work: Play a crucial role in designing and delivering a range of service improvements, which will benefit the lives of our service users.
• Professional Growth: Gain valuable experience and training while making a tangible difference in the community and within the team.

What We're Looking For:

We need someone with expert knowledge in a healthcare area of specialism within an Adult Mental Health service and the ability to use expert advice/knowledge when interacting on health and social care subjects.

Main duties of the job

This post is funded by, and accountable to, Berkshire Healthcare NHS Foundation Trust (BHFT) , however as a number of services that report into this role are joint funded by the respective Local Authority, some responsibilities and activities are carried out in line with policies from both organisations.

This role oversees the operation of designated Community Mental Health Services for Adults (the Services) in the Locality on behalf of BHFT and the respective Local Authority. See organisation chart.

As a Senior Service Manager, you'll:

Ensure that services are delivered whilst meeting statutory requirements for the Local Authority and key performance targets for BHFT.

Participate as a member of the Senior Management Team in the Locality, to deliver all aspects of mental health service to the highest quality and standards with available resources.

Work autonomously and have the freedom to take action, advise and implement new ideas and projects within the service, whilst ensuring that the fundamental service purpose and delivery is not impacted

Provide high level and complex professional and managerial advice, guidance and instruction as requested and required by the multi-disciplinary team.

Deputise for the Locality Manager/Head of Service as required.

Build and Maintain effective relationships with appropriate staff across both organisations as well as with system stakeholders within Frimley ICS, Primary Care networks and CCG.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for this role:

• Mental Health professional registration (RMN, SW, OT)
• Masters Degree in health/social care or equivalent qualification/experience as well as evidence of CPD, or specialist training.
• Exceptional interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
• Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Debra Broderick on 01753 690 950 or email: [e-mail] wholl be delighted to help.

We have identified that this is a role where we have underrepresentation of ethnically diverse colleagues. As part of our commitment to inclusion and Unity Against Racism we offer guaranteed interviews to candidates who meet the essential criteria and identify as: Asian or Asian British, Black or Black British, Mixed and Other Ethnic Groups.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

• Masters Degree in health/social care or equivalent qualification/experience as well as evidence of CPD, or specialist training
• Postgraduate management/leadership qualification or equivalent experience/qualification
• Mental Health professional registration (RMN, SW, OT)

Previous Experience

• Experience of contributing to the management of serious incidents and situations concerning safeguarding, risk management, complaints, and formal investigations
• Experience of leading services and teams that operate the Care Programme Approach successfully
• Strong experience of clinically supervising and mentoring staff as well as effectively resolving people and service performance issues
• Substantial experience of leading or managing teams with complex caseloads and managing complex change projects
• Substantial experience of leading or managing teams with complex caseloads and managing complex change projects
• Evidence of senior operational management and clinical leadership experience within mental health services.
• Knowledge and experience of budget management within a Health environment.

Knowledge, Skills & Abilities

• Expert knowledge in a healthcare area of specialism within Adult Mental Health service and the ability to use expert advice/knowledge when interacting on health and social care subjects
• Knowledge of national operating frameworks, relevant health and social care legislation and future change and transformation programmes in health and social care
• Exceptional interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development, and improvement
• Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with highly distressing circumstances
• Ability to cope with conflicting and competing demands, a willingness to be challenged and a confident approach in managing complex change and working well under pressure
• Competent IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, MS office and the internet)
• Able to work flexibly as required and the ability to travel independently between locations to fulfil the requirements of the position
• Ability to motivate and lead teams, reprioritising work and that of others work to reflect changing needs

Additional Requirements

• Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£64,337 to £74,415 a yearper annum (inc. of HCAS)