Senior Service Manager

GCBTP; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Service Support Manager to lead a talented team in delivering high-quality services. This role offers the chance to drive innovation and efficiency while overseeing asset and supply processes. You will collaborate with key stakeholders to implement a 3-year estates roadmap and achieve Carbon Net Zero goals. With a focus on client satisfaction and continuous improvement, this position promises an engaging work environment where your leadership will inspire collaboration. If you are ready to make a significant impact and shape the future of the organization, this opportunity is perfect for you.

Benefits

Competitive Salary

Free Parking

Employer Pension Contribution (up to 5%)

Employee Assistance Programme

Doctor Line for GP Consultations

Birthday Bonus Day Off

Paid Training

Accredited Training Opportunities

Qualifications

• Proven track record in leading dispersed teams and facilities management.
• Experience in delivering client-focused results and managing change initiatives.

Responsibilities

• Oversee a talented team and manage asset and supply processes.
• Lead change initiatives and implement a 3-year estates roadmap.

Skills

Leadership

Facilities Management

Client-Focused Results

Change Management

Education

Relevant Degree or Equivalent Experience

Job description

This role is being advertised as a Senior Service Manager however the successful applicant will be employed as a Senior Service Support Manager

Contract type: Permanent, hybrid. 35 hours

What can we offer you as a Senior Service Manager

• Financial Reward: Take advantage of a competitive salary with opportunities for progression, free parking at some of our UK centres, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders
• Work-Life Balance: Enjoy a set schedule, a Birthday Bonus day off, and competitive family-friendly benefits
• Career Development: Paid training, opportunities for accredited training agreements and potential for career progression

Lead a talented team driving innovation, efficiency, and sustainability across the organisation

We’re looking for a Senior Service Manager to join our new team and play a crucial role in delivering high-quality services across our organisation. In this leadership position, you will oversee a talented team, manage asset and supply processes, and collaborate with key stakeholders to ensure consistent results. You will also lead change initiatives, including the implementation of a 3-year estates roadmap, Carbon Net Zero goals, and productivity improvements that drive efficiency across all regions.

Bring your leadership expertise to shape a culture of collaboration and deliver exceptional results

If you have a proven track record in leading dispersed teams, facilities management, and delivering client-focused results, we want to hear from you. You’ll work in an engaging environment, where your leadership will inspire a culture of collaboration and continuous improvement. This is an exciting opportunity to make a real impact on the future of our organisation, ensuring we deliver exceptional service and support to our clients. This Senior Service Manager role requires flexibility and a willingness to travel to various UK centres.