Senior Service Manager

Computacenter AG & Co. oHG; London; On-site; GBP 60,000 - 95,000; Full time

Job summary

A leading company in IT services is seeking a Senior Service Manager to lead the Service Delivery team in London. This role focuses on building strategic relationships with customers, driving growth in professional services, and ensuring high-quality service delivery. The successful candidate will manage complex service portfolios, oversee financial aspects of contracts, and contribute to enhancing customer experiences.

Qualifications

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy and industry trends.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead and manage the Services teams ensuring alignment with customer outcomes.
• Cultivate key stakeholder relationships and identify growth opportunities.
• Drive growth in Contractual and Professional Services based on customer objectives.

Skills

Leadership

Stakeholder Management

Strategic Growth

Customer Relationship Building

Communication

Job description

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Senior Service Manager

Location: UK - London | Job-ID: 212709 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.

You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.

As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.

You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

What you’ll do

• Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
• Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
• Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
• Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
• Customer Experience: Manage the services improvement plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
• Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
• Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
• Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.
  

Additional information

Country: UK
Location: Flexible but must have easy access to London
Hours: 37.5

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.