Senior Service Lead

Real Life Options; Dunfermline; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Health cash plan

Life cover

Employee assistance programme

Cycle to work

Discount scheme

Wellbeing support

Job summary

Real Life Options in Dunfermline is seeking a Senior Service Lead to deliver person-centred, empowering support to adults with autism and learning disabilities. You will report to the Locality Manager and work with senior staff to ensure safe, high-quality services across a wide geographical area.

This leadership role combines operational duties with staff supervision, development, and compliance. 39 hours per week, salary £29,954.47 per annum.

Qualifications

• Registered (or eligible) with the SSSC.
• SVQ Level 3 in Health and Social Care (or equivalent).
• Significant experience in the social care sector supporting adults with additional needs.

Responsibilities

• Lead by example and uphold company policies and procedures.
• Provide day-to-day guidance and mentoring to support staff.
• Carry out supervision and annual appraisals to monitor performance.
• Oversee training compliance and registration requirements.
• Conduct audits to promote health and safety across services.
• Develop and update personalised care plans with service users and staff.
• Support recruitment and onboarding of new team members.

Skills

Leadership

Staff mentoring

Driving licence

Health and safety

Team collaboration

Education

SVQ Level 3 in Health and Social Care

SSSC registration (or eligible)

Job description

Senior Service Lead

Location: Dunfermline

Hours: 39 hours per week

Salary: £29,954.47 per annum

Please note: This role requires applicants to be drivers with access to their own vehicle, due to the wide geographical area we support.

We are looking for a compassionate, experienced Senior Service Lead to join our friendly and supportive team in Dunfermline. This is a highly rewarding leadership role where you'll help deliver person-centred, empowering support to adults with autism and learning disabilities.

At Real Life Options, we provide creative, dynamic and flexible services, tailored to each individual's needs. You'll be a key part of a passionate team committed to making a real difference.

About the Role

As Senior Service Lead, you will report to the Registered Locality Manager and work collaboratively with other senior staff to ensure consistent delivery of high-quality, safe and personalised support.

This is a varied and hands-on leadership role that combines operational responsibilities with direct staff support. You will:

• Lead by example, promoting and upholding Real Life Options' values, policies and procedures
• Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services
• Carry out regular supervisions and annual appraisals to monitor performance and promote professional development
• Oversee training compliance and registration requirements, helping staff stay informed and qualified
• Support and embed a strong health and safety culture by conducting regular audits and checks across services
• Identify and coordinate required maintenance and ensure all documentation meets compliance standards
• Work directly with service users, staff and external professionals to develop, review and update personalised care plans
• Ensure that support plans reflect the individual's needs, preferences and promote their independence
• Support the recruitment process, from greeting candidates and conducting service tours to delivering thorough, service-specific inductions for new team members
• Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing

This role is essential to the smooth running of services and requires a proactive leader who is confident working both independently and as part of a wider team.

Shift Pattern

• Flexible shift work, including evenings and weekends, is required.
• Occasional on-call responsibilities may apply depending on service needs.

What We're Looking For

• Registered (or eligible) with the SSSC
• SVQ Level 3 in Health and Social Care (or equivalent qualification) (Desired but not essential)
• Significant experience within the social care sector, supporting adults with additional needs
• Leadership or mentoring experience, with the ability to motivate and develop others
• Full UK driving licence and access to your own vehicle
• Willingness to undergo an enhanced Adult PVG check

Benefits and Rewards

We offer a competitive benefits package, including:

• 28 days' paid holiday (inclusive of bank holidays, pro-rata for part-time)
• Accredited training to support your personal and professional growth
• Employer contributory pension scheme
• Mileage paid at 35p per mile (up to 10,000 miles per year)
• Health Cash Plan (for contracted hours)
• £10,000 life cover
• Employee Assistance Programme, including 24/7 access to counselling, legal and financial support
• Reward Gateway discount scheme
• Cycle to Work Scheme
• Financial wellbeing support
• Refer-a-Friend bonus (terms apply)
• Recognition and reward initiatives

Equal Opportunities

Real Life Options is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

If you have a disability, health condition or any individual support needs that may affect your application or interview process, we are happy to make reasonable adjustments. Please let us know how we can support you.