Senior Service Improvement Lead, Revenues & Benefits

The Guildhall Northampton; Northampton; On-site; GBP 51,000 - 55,000; Full time

Job summary

West Northamptonshire Council is seeking a Service Improvement Lead to shape Revenues & Benefits transformation, delivering improvement programmes across Housing Benefit, Council Tax, Council Tax Reduction and Business Rates. The role focuses on driving measurable benefits, improving customer experience and compliance through digital innovation and AI-enabled solutions.

You will work with internal teams, external partners and senior leaders to develop business cases, oversee governance and

Responsibilities

• Lead transformation and improvement programmes across Revenues & Benefits.
• Analyse performance data, customer insight and audit findings to identify improvements.
• Champion digital innovation, automation and AI-enabled solutions.
• Provide specialist guidance on Housing Benefit, Council Tax Reduction, Council Tax and Business Rates legislation.
• Influence, coach and coordinate managers and project teams to deliver outcomes.

Job description

West Northamptonshire Council is seeking a Service Improvement Lead to shape Revenues & Benefits transformation, delivering improvement programmes across Housing Benefit, Council Tax, Council Tax Reduction and Business Rates. The role focuses on driving measurable benefits, improving customer experience and compliance through digital innovation and AI-enabled solutions.

You will work with internal teams, external partners and senior leaders to develop business cases, oversee governance and