Senior Service Engineer – Workshop Lead

Nationwide Platforms; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

Nationwide Platforms in Birmingham is seeking a Senior Service Engineer to lead the engineering team and ensure the smooth operation of the busy workshop. You will work with the Location Service Manager to maintain our powered access fleet and meet customer expectations.

You will supervise engineers, coordinate servicing and maintenance, perform PDI checks, and support depot engineers with technical guidance while upholding safety and quality standards.

Qualifications

• Supervisory experience in a busy workshop and supervising engineers/technicians with the ability to set high standard.
• Experience in Powered Access industry or other construction plant hire.
• Qualified to NVQ level 3 or equivalent in a maintenance/engineering discipline.
• The ability to prioritise and work well under pressure.
• Experience in mechanical, electrical and hydraulic systems is desired.
• Good interpersonal skills and an understanding of the importance or excellent customer service.

Responsibilities

• Assisting the Location Service Manager in the smooth day-to-day running of this busy workshop.
• Ensure 100% coverage for the servicing and maintenance of our modern hire fleet.
• Carry out pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required.
• Produce monthly plant inspection reports and service schedule and organise workload of engineers to ensure all work is completed in accordance with company policies.
• Maintain the appearance of the fleet to corporate standard
• Offer guidance and support in response to customer breakdown calls.
• Locate spares required, ensuring that CE rating, where applicable is not compromised.
• Follow the guidelines set out in the Quality and Health and Safety policy.
• Maintain basic stock control system for the workshop spares.
• Identify training and development needs of workshop personnel.
• Support depot engineers with technical help and advice.

Skills

Supervisory experience

Customer service

Mechanical engineering

Electrical systems

Hydraulic systems

Prioritisation under pressure

Education

NVQ Level 3 or equivalent

Job description

Nationwide Platforms in Birmingham is seeking a Senior Service Engineer to lead the engineering team and ensure the smooth operation of the busy workshop. You will work with the Location Service Manager to maintain our powered access fleet and meet customer expectations.

You will supervise engineers, coordinate servicing and maintenance, perform PDI checks, and support depot engineers with technical guidance while upholding safety and quality standards.