Senior Service Desk Engineer

ZipRecruiter; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company is seeking a Senior Service Desk Engineer to provide 1st-line IT support. The role involves managing IT queries, ensuring compliance, and optimizing processes. Join a dynamic team with opportunities for growth and development.

Benefits

27+ days holiday

Private medical

Pension (8% employer)

Digital GP

Cycle to work scheme

Discounted gym membership

Access to internal moves

Mentoring & pro development

Free access to Headspace

Qualifications

• Experience with Active Directory and IT support.
• Strong communication and customer service skills.

Responsibilities

• Deliver fast, friendly 1st-line support.
• Manage tickets in line with SLAs.
• Work hands-on with Active Directory.

Skills

Active Directory

Communication

Customer Service

Attention to Detail

Job description

Job Description

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

We’re looking for a Senior Service Desk Engineer to join our friendly, high-performing frontline team. You’ll be the first point of contact for all IT queries—from password resets to Active Directory access—so confidence, calm under pressure, and strong communication are essential.

Whether you're unlocking accounts, onboarding new starters, or helping with day-to-day tech issues, your work keeps the business running smoothly. You’ll learn loads on the job and gain exposure to areas like Infrastructure, Deskside Support, and InfoSec.

*****Please note, this is a 12 month FTC*****

️ What you'll do:

• Deliver fast, friendly 1st-line support
• Manage tickets in line with SLAs
• Work hands-on with Active Directory
• Uphold compliance in user access & offboarding
• Escalate where needed, and create / optimise processes

Core skills you'll bring:

• Active Directory know-how
• Great communication & customer service
• Sharp eye for detail and process accuracy

Why Shawbrook?

• Hybrid working, 27+ days holiday, volunteering days
• Private medical, pension (8% employer), Digital GP
• Cycle to work scheme and discounted gym membership
• Access to internal moves, mentoring & pro development
• Free access to Headspace, a mindfulness & mediation digital health app