Senior Service Desk Engineer Shawbrook Corp Tech & Functions London, GB Published on May 13, 2025

Shawbrook Bank; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading financial services company as part of the Corporate Technology Team, where you will provide essential IT support and customer service. This diverse role offers opportunities for professional growth and development in a dynamic environment, contributing to the company's digital transformation and customer satisfaction.

Benefits

Family-friendly policies

Free access to Headspace

Free access to Peppy

Employee Assistance Programme

Cycle to work scheme

Gym discounts

Contributory pension scheme

Minimum of 25 days holiday

Community support initiatives

Annual discretionary bonus scheme

Qualifications

• Strong knowledge of IT Support and systems administration.
• 5-star customer service skills are key to success.

Responsibilities

• Provide support to all staff covering hardware, software, and mobile devices.
• Mentor and train junior members of the team.

Skills

Customer Service

IT Support

Education

ITIL v4 Foundation

Tools

Microsoft Fundamentals

Microsoft Endpoint Administrator

Microsoft 365 Administrator

Microsoft Security Operations Analyst

Job description

The person appointed will be part of the Corporate Technology Team and will play a key role in the transition of the Service Desk within Shawbrook Bank. They will be a technically skilled individual providing support to all staff and associates across the business. This support will cover hardware, software, mobile devices, and other technological tools and products. They will be responsible for delivering excellent customer service and ensuring a positive outcome with every resolution.

As a senior team member, you will have responsibilities to ensure the smooth operation of the team, including mentorship and training of junior members.

This is an exciting and diverse role where no two days are the same. You should have a passion for IT and a willingness to learn and develop your personal skills and knowledge to support your own progression and the company's growth.

Company-specific training will be provided, but it is essential that the candidate has strong knowledge of IT Support and systems administration. Customer excellence is crucial, and 5-star customer service skills are key to success in this role.

You will be part of the Service Excellence Team, which includes Service Desk and Deskside Support.

The Person

• Microsoft Fundamentals (MS900, AZ900, SC900)
• Microsoft Endpoint Administrator (MD102)
• Microsoft 365 Administrator (MS102)
• Microsoft Security Operations Analyst (SC200) (desirable)
• ITIL v4 Foundation (desirable)

The Opportunity

Shawbrook is a new kind of specialist financial services company, combining a focus on customer service and innovation typical of fintech with the expertise and reliability of a bank. Driven by a purpose to solve complex problems that unlock opportunities for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success depends on our people. Our team members are distinguished by their deep sector knowledge and are the driving force behind our business.

Join Shawbrook because you:

• Want to deepen our industry sector knowledge, combining technology with banking expertise.
• Want to be part of our digital transformation to enable customers and businesses to thrive.
• Wish to grow professionally and be the best version of yourself.
• Care about sustainability and want to contribute positively to our people, environment, and society.
• Bring passion and enjoyment to your work, balancing effort with fun.

Reward

Your wellbeing is a priority, with benefits including:

• Family-friendly policies such as maternity, adoption, and paternity leave from Day 1.
• Free access to Headspace, a mindfulness and meditation app.
• Free access to Peppy, supporting fertility, parenthood, and menopause.
• Employee Assistance Programme (EAP) for support on various personal and work-related issues.
• Cycle to work scheme, gym discounts, and a contributory pension scheme.

Your lifestyle benefits include:

• Minimum of 25 days holiday per year, with options to buy or sell holiday days.
• Nationwide gym discounts and access to discounts on various brands.
• Community support and charitable initiatives.

We also reward your contributions through:

• An annual discretionary bonus scheme.
• Proudly Shawbrook recognition program to acknowledge role models and colleagues' efforts.