Lead Service Designer — London Studio, AI-Driven

Designit; Slough; On-site; GBP 70,000 - 95,000; Full time

Job summary

Designit, part of Wipro, is hiring a Lead Service Designer in London. You will shape service experiences across digital and physical touchpoints, guiding projects from discovery to implementation. The role demands systems thinking, client collaboration, and leadership across diverse teams.

You’ll work on AI-enabled service pathways, foster innovation, and drive measurable outcomes for clients while upholding Designit’s values of curiosity and collaboration.

Qualifications

• Minimum 6 years of experience in service design.
• Experience designing across multi-channel services (digital, physical, human touchpoints).
• Strong ability to translate research into clear, actionable insights and concepts.

Responsibilities

• Lead Strategic Service Design Projects: scope, plan, and lead complex initiatives across discovery to implementation.
• Drive Business Transformation: translate insights into differentiating concepts for clients and customers.
• Systems Thinking & Ecosystem Mapping: optimise service ecosystems balancing user, business, and tech priorities.
• Evidence-Based Decision Making: ground recommendations in robust research and data.
• Stakeholder Engagement: run workshops and co-creation sessions; secure buy-in.
• Team Leadership & Development: mentor a multidisciplinary design team.
• Client Relationship Management: build trusted partnerships and balance feasibility with business objectives.
• Pitch & Business Development: contribute to opportunities locally and internationally.
• Champion Designit values in leadership and work quality.

Skills

Service blueprinting

Journey mapping

Ecosystem mapping

Stakeholder mapping

Systems thinking

Facilitation

Workshops

AI-enabled design

Agile

Cross-functional collaboration

Education

Service Design

Strategy

HCI / Psychology

Tools

Figma

FigJam

Miro

Job description

Designit, part of Wipro, is hiring a Lead Service Designer in London. You will shape service experiences across digital and physical touchpoints, guiding projects from discovery to implementation. The role demands systems thinking, client collaboration, and leadership across diverse teams.

You’ll work on AI-enabled service pathways, foster innovation, and drive measurable outcomes for clients while upholding Designit’s values of curiosity and collaboration.