Senior Service Designer

Access Computer Consulting plc; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Access Computer Consulting plc is seeking a Senior Service Designer to work on a hybrid basis in the UK. The role requires Government/public sector experience and a strong understanding of the Government Service Standard and Service Manual.

You will lead service design activities, facilitate collaborative workshops with multidisciplinary teams using agile delivery, and produce artefacts and recommendations for senior stakeholders to support strategic decision-making.

Qualifications

• Experience delivering service design in UK Government/public sector.
• Strong knowledge of Government Service Standard and Service Manual.
• Proven experience facilitating collaborative design activities and using evidence-based design approaches.
• Experience supporting services through discovery, Alpha, Beta and live phases with multidisciplinary teams.
• Ability to analyse complex service landscapes and identify strategic improvements.
• Produce high-quality service design artefacts and recommendations for senior stakeholders.

Responsibilities

• Provide service design expertise.
• Facilitate collaborative design activities.
• Support strategic decision-making through evidence-based design approaches.
• Work with multidisciplinary teams using agile delivery methodologies.

Skills

Service design

Agile delivery

Stakeholder engagement

Discovery / Alpha / Beta / Live

Job description

I am recruiting for a Senior Service Designer to work on a hybrid basis - 3 days in either Leeds, Sheffield, Manchester or Birmingham, 2 days remote.

The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

You will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.

You must have experience working within UK Government/public sector.

You will need a strong understanding of the Government Service Standard and Service Manual.

Experience supporting services through discovery, Alpha, beta and live phases and experience working with multidisciplinary teams using agile delivery methodologies.

You will have the ability to analyse complex service landscapes and identify strategic improvement opportunities.

You must have experience producing high-quality service design artefacts and recommendations for senior stakeholders.