X G.Manchester 650-700

SmartSourcing Ltd; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

SmartSourcing Ltd is seeking an experienced Senior Service Designer to lead service design across complex digital services used by millions of citizens in the UK. You will ensure solutions are evidence-based, user-centred and aligned to Government standards.

You will collaborate with product managers, researchers, analysts and multidisciplinary teams to identify opportunities for improvement and deliver measurable outcomes, shaping public services that matter.

Qualifications

• Proven experience as a Service Designer in UK government or regulated environments.
• Strong knowledge of Government Service Standard and Government Service Manual.
• Experience delivering Discovery, Alpha, Beta and Live phases.

Responsibilities

• Lead end-to-end service design across multiple channels and touchpoints.
• Facilitate service mapping, journey mapping, service blueprinting and workshops.
• Collaborate with multidisciplinary agile teams to shape service outcomes.
• Translate user needs and policy requirements into practical service solutions.
• Identify pain points, risks and opportunities for improvement.
• Engage stakeholders across programme, policy, operational and digital teams.
• Use user research and data to inform design decisions.
• Produce artefacts, recommendations and strategic insights.
• Coach teams in user centred design approaches.

Skills

Service design

Stakeholder management

Workshop facilitation

User-centred design

Agile delivery

Job description

We are seeking an experienced Senior Service Designer to join a high-profile digital programme helping shape and improve services used by millions of citizens across the UK

Contract Details

As a Senior Service Designer, you will lead service design activity across complex digital services, ensuring solutions are evidence based, user focused and aligned to government standards.

You will work closely with product managers, user researchers, business analysts, designers and technical teams to identify opportunities for improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.

Key Responsibilities

• Lead the design and improvement of end-to-end services across multiple channels and touchpoints.
• Conduct and facilitate service design activities including service mapping, journey mapping, service blueprinting and workshops.
• Collaborate with multidisciplinary agile teams to shape service outcomes.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify service pain points, risks, dependencies and opportunities for improvement.
• Engage and align stakeholders across programme, policy, operational and digital teams.
• Use user research, data and evidence to inform service design decisions.
• Support Government Service Standard assessments and assurance activities.
• Produce high quality service design artefacts, recommendations and strategic insights.
• Coach and influence teams in adopting user centred design approaches.

Essential Experience

• Proven experience as a Service Designer within UK Government, public sector or highly regulated environments.
• Strong understanding of the Government Service Standard and Government Service Manual.
• Experience delivering services through Discovery, Alpha, Beta and Live phases.
• Strong background working within multidisciplinary agile delivery teams.
• Ability to analyse complex service ecosystems and identify strategic improvement opportunities.
• Experience producing high quality service design artefacts and presenting recommendations to senior stakeholders.
• Excellent stakeholder management and workshop facilitation skills.

Desirable

• Experience working on large scale citizen-facing digital transformation programmes.
• Knowledge of DWP or wider Central Government digital delivery environments.

This role is ideal for a Senior Service Designer passionate about creating accessible, user centred public services that make a real difference to peoples lives.