Hybrid Lead, Service Delivery & Improvement

National Highways; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

National Highways is seeking a Lead Service Delivery Manager to drive delivery and continual improvement of integrated services within the Digital Services function. You will collaborate with senior stakeholders, suppliers and internal teams to ensure value for money and alignment with strategic objectives.

The role offers hybrid working with two days per week in the office and can be based at any National Highways office location across the UK, with some travel for team meetings.

Qualifications

• Experience leading operational service delivery in a mature ITIL-aligned organisation.
• Ability to influence senior stakeholders, suppliers and partners.
• Strong financial and risk management skills with budget responsibility.
• Excellent analytical and communication skills for decision-making.
• ITIL 4 Foundation or higher, or proven senior-level ITIL experience.

Responsibilities

• Lead integrated service operations and continual improvement in line with policy.
• Develop strategic plans and management information for decisions.
• Oversee supplier performance, risk and commercial objectives.
• Build strategic relationships with stakeholders and partners.
• Manage service risks, availability and capacity, driving improvements.

Skills

Stakeholder management

Strategic planning

Commercial & financial acumen

Risk management

ITIL knowledge

Education

ITIL 4 Foundation or higher

Job description

National Highways is seeking a Lead Service Delivery Manager to drive delivery and continual improvement of integrated services within the Digital Services function. You will collaborate with senior stakeholders, suppliers and internal teams to ensure value for money and alignment with strategic objectives.

The role offers hybrid working with two days per week in the office and can be based at any National Highways office location across the UK, with some travel for team meetings.