Strategic Service Delivery Lead - ITIL & Digital Ops

National Highways; West Midlands; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways is recruiting a Lead Service Delivery Manager to strengthen our Service Delivery Management in the Service Operations Division. You will lead integrated service operations, drive continual improvement, and build strong relationships with senior stakeholders and suppliers across the UK.

The role is hybrid, with two days in the office weekly, and may require travel to team meetings. You will shape service strategy and ensure value for money in a complex tech environment.

Qualifications

• Experience leading operational service delivery in ITIL-aligned environments.
• Ability to influence senior stakeholders and manage supplier relationships.
• Strong financial, risk management and value-for-money focus.

Responsibilities

• Lead integrated service operations and continual improvement aligned to business objectives.
• Develop strategic plans, MI and service insights for decision making.
• Oversee supplier performance, risk, availability, and capacity management.
• Communicate progress and benefits across senior stakeholders.

Skills

Stakeholder leadership

ITIL expertise

Supplier management

Budget management

Analytical thinking

Strategic planning

Education

ITIL 4 Foundation or higher

Job description

National Highways is recruiting a Lead Service Delivery Manager to strengthen our Service Delivery Management in the Service Operations Division. You will lead integrated service operations, drive continual improvement, and build strong relationships with senior stakeholders and suppliers across the UK.

The role is hybrid, with two days in the office weekly, and may require travel to team meetings. You will shape service strategy and ensure value for money in a complex tech environment.