Senior Service Coordinator

U816 Veolia ES (UK) Limited; Portsmouth; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Financial wellbeing

Discounts

Health resources

Volunteer day

Training & development

Job summary

Veolia is recruiting a Senior Service Coordinator in Portsmouth to lead day-to-day service delivery, coordinate routes, keep customers updated, and support drivers on-site. The role focuses on safety, compliance, and continuous KPI improvements within a busy logistics environment.

Eligible candidates will have strong communication skills, a valid UK driving licence and experience in waste/transport/logistics.

Qualifications

• Essential: Good communication skills across levels, drivers and customers.
• UK driving licence is required.
• Experience in waste/transport/logistics industry preferred.
• Understanding of transport compliance and WTD is advantageous.

Responsibilities

• Day-to-day management of service delivery and allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and driver contact.
• Oversee debriefs with frontline staff and report actions or updates.
• Engage with drivers on-site to address route issues.
• Report safety concerns or container damage and halt work if unsafe.
• Assist Operations Manager with on-site legal compliance (WTD, O-licence).
• Drive continuous KPI performance improvements.
• Direct reporting line for drivers and service coordinators.

Skills

Good communication

UK driving licence

Waste/transport/logistics

Transport compliance knowledge

Job description

Ready to find the right role for you?

Senior Service Coordinator Salary: Up to £38,000 per annum plus performance bonus, Veolia benefits and pension Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay) Location: Portsmouth

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching.
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day's leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue
• Supporting Operations Manager with Veolia legal compliance on-site (WTD, O’licence and transport compliance)
• Responsible for driving continuous improvement on KPI performance.
• Being responsible for direct reporting line for all drivers and Service Coordinators

What we're looking for;

• Essential: Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace UK Driving licence Previous experience operating within a similar industry, waste/transport/logistics Able to demonstrate an understanding of transport compliance and WTD

What’s next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.