Senior Service Advisor & Front Desk Lead

Vertu Motors plc; Bradford; Remote; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

25 days holiday plus bank holidays

Online rewards platform with cash back

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Zusammenfassung

Vertu Renault Bradford is seeking an experienced Service Advisor to join our front-of-house team. You will act as the relationship manager between customers and the workshop, delivering outstanding service and driving a high-performing service operation.

The role offers a £32,000 basic salary plus great company benefits, with ongoing training and development opportunities to support your career progression in the motor retail sector.

Qualifikationen

• Previous experience as a Service Advisor in the motor industry.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional customer service.
• Ability to identify customer needs and recommend products/services.
• Strong organisational skills in a fast-paced environment.
• Proactive, positive attitude and ability to motivate others.
• Good IT and administrative skills.
• Full UK driving licence.

Aufgaben

• Oversee and support the Service Advisor team on a day-to-day basis.
• Monitor team performance and provide ongoing feedback to encourage continuous improvement.
• Ensure the front-of-house operation runs smoothly, delivering an exceptional customer journey at every stage.
• Assist with managing customer enquiries, bookings, and any escalated concerns in a professional manner.
• Work closely with the workshop team to maintain effective communication and efficient workflow.
• Help maintain high standards of customer satisfaction, retention, and profitability.
• Lead by example, demonstrating excellent communication, organisation, and customer care skills.

Kenntnisse

Customer service

Communication

Interpersonal skills

Identifying needs

Product recommendations

Organization

Motivating others

IT skills

UK driving licence

Ausbildung

Full UK Driving Licence

Tools

IT literacy

Jobbeschreibung

Vertu Renault Bradford is seeking an experienced Service Advisor to join our front-of-house team. You will act as the relationship manager between customers and the workshop, delivering outstanding service and driving a high-performing service operation.

The role offers a £32,000 basic salary plus great company benefits, with ongoing training and development opportunities to support your career progression in the motor retail sector.