Senior Service Advisor

JR United Kingdom; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise à Londres recherche un Senior Service Advisor motivé pour offrir un service client exceptionnel. Ce rôle implique de gérer les réservations pour maximiser l'efficacité de l'atelier et de maintenir un suivi régulier des clients sur l'état de leurs véhicules.

Qualifications

• Expérience antérieure en tant que Service Advisor souhaitée.
• Compétences organisationnelles et administratives fortes.
• Excellentes compétences en communication par email, téléphone et en face à face.

Responsibilities

• Gérer le service client et s'assurer de la satisfaction de la clientèle.
• Diriger l'équipe de service pour atteindre les objectifs quotidiens.
• Mettre à jour régulièrement les clients sur l'avancement des réparations.

Skills

Communication

Gestion du temps

Résilience

Motivation

Job description

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Senior Service Advisor, London (Hounslow)

Client: Rygor Group

Location: London (Hounslow), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rygor Auto: Heathrow passenger car

Your Role

At Rygor Auto, we are looking for a dedicated Senior Service Advisor to join our team in Heathrow. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-oriented manner (e.g.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to managing the customer service journey, updating customers on repair times and status, estimates, and gaining approval for additional work.

Day-to-day responsibilities include:

• Dealing with customers and ensuring customer satisfaction.
• Leading the service team to deliver on daily duties and tasks.
• Managing service team holidays and appropriate cover.
• Utilising workshop loading and ensuring it is up to date.
• Working closely with workshop control to ensure customer deadlines and expectations are met.
• Regularly and proactively updating customers on vehicle progress.
• Booking vehicles, ensuring appointments are convenient and in line with workshop capacity.
• Identifying customer requirements and providing accurate, fully inclusive costing where possible.
• Producing accurate job cards, invoices, estimates, and related information.
• Explaining work carried out to customers and identifying additional selling opportunities.
• Producing warranty job cards according to manufacturer policies.
• Recording all work requirements accurately and identifying retail, warranty, internal, and non-chargeable repairs.
• Liaising with Parts Department to ensure parts availability.
• Managing cash control and updating ledgers.
• Controlling work in progress, running daily WIP lists, and managing WIP over 30.
• Dealing with account queries promptly.
• Managing vehicle health check system and process alongside Workshop control.
• Maintaining site cleanliness with daily inspections.
• Assisting with invoicing as needed.
• Meeting daily, weekly, and monthly targets.

Skills & Behaviours Required:

Communication: Essential for providing accurate updates to stakeholders, including customers and Parts Team.

Time Management: Ability to manage time effectively and meet deadlines through strong organisational skills.

Resilience: Ability to cope with challenges and draw on coping skills.

Motivation: Necessary for personal and team success.

This role is suitable if you:

• Have excellent communication skills via email, phone, and face-to-face.
• Possess strong organisational and administrative skills.
• Have previous experience in administration or office environments.
• Can manage time efficiently to meet deadlines.
• Have prior experience as a Service Advisor, preferably.