Senior Salesforce Solutions Architect — Customer

Cala Group Limited; City of Edinburgh; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

34 days holiday (including public)

Private healthcare

Pension contributions

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

The Cala Group Limited is seeking a Senior Solutions Engineer for our Customer Applications Team to own Salesforce solution design and governance, delivering robust, maintainable solutions and maximal use of out-of-the-box Salesforce functionality. You will lead technical decisions, set standards and drive quality across the platform, while line-managing the Customer Team.

This office-based role requires a minimum of two days per week at our Head Office in Edinburgh and offers a pathway to

Qualifications

• 5+ years of experience working on the Salesforce platform.
• Salesforce Administrator certified as a minimum. Platform App Builder and one or more relevant advanced Salesforce certifications are desirable.
• Experience in a Salesforce Administrator, Solutions Engineer or similar role, including responsibility for complex solution design and technical decision-making.
• Proven expertise in configuring scalable Salesforce solutions using out-of-the-box features, with sound judgement on when alternative approaches are appropriate.
• Experience deploying changes from test to production environments – knowledge of Copado, or similar, is desirable.
• Working knowledge of Software Development Life Cycle and Agile (Scrum) project methodologies.
• Experience of Jira and Confluence desirable.
• Experience working with Salesforce managed packages.
• Knowledge of any of the following packages is desirable – Conga Composer & Sign, Asperato, Natterbox, Own Backup, Onfido.
• Strong written, interpersonal and leadership skills, with the ability to explain technical decisions clearly and collaborate effectively with stakeholders from end users to senior executives.
• Strong problem-solving, decision-making and attention to detail, with the confidence to provide constructive challenge and make clear technical decisions.
• Experience defining business requirements, writing user stories and creating detailed design and support documentation.
• Previous line management, coaching or mentoring experience, with the ability to support performance and professional development.
• Experience setting technical standards, reviewing solution designs and taking accountability for design decisions on a business-critical platform.

Responsibilities

• Lead gathering, understanding and documentation of business problems, detailed system requirements, user stories and acceptance criteria.
• Lead the design and build of solutions that use out-of-the-box Salesforce functionality and best practice to meet customer needs whilst supporting company and product roadmap objectives.
• Provide technical leadership for Salesforce and act as the final decision-maker on solution design within the platform, balancing user needs, maintainability and platform standards.
• Set and uphold technical and quality standards for Salesforce solutions, including peer review, testing and assurance against acceptance criteria.
• Deploy platform changes through the development pipeline following change control best practice.
• Create and maintain detailed documentation for all solutions to ensure business problems, user stories, acceptance criteria, solution designs, test plans and support guides are thoroughly and consistently documented using standard templates and centralised repository.
• Own the technical health of the Salesforce platform, working with the team to minimise technical debt, improve maintainability and manage platform risk.
• Troubleshoot and resolve technical issues should they arise.
• Establish and maintain positive working relationships with internal and external customers, team members and vendors/partners, providing clear technical guidance and constructive challenge.
• Line manage team members, setting clear objectives, providing regular feedback and coaching, and supporting their performance, development and wellbeing.
• Coach and mentor Solutions Engineers, encouraging consistent use of Salesforce standards, sound engineering practices and effective documentation.
• Plan and oversee the allocation of technical work across the team, helping to manage priorities, dependencies and delivery risks.
• Work with product, architecture, engineering and delivery colleagues to ensure Salesforce decisions are understood and fit effectively with the wider technology landscape.
• Spend 10% of your time on personal development that supports individual and business needs.

Skills

Salesforce experience

Salesforce Administrator certified

Platform App Builder

Advanced Salesforce certifications

Solution design

Agile (Scrum)

Jira & Confluence

Leadership

Tools

Copado

Salesforce Managed Packages

Jira

Confluence

Job description

The Cala Group Limited is seeking a Senior Solutions Engineer for our Customer Applications Team to own Salesforce solution design and governance, delivering robust, maintainable solutions and maximal use of out-of-the-box Salesforce functionality. You will lead technical decisions, set standards and drive quality across the platform, while line-managing the Customer Team.

This office-based role requires a minimum of two days per week at our Head Office in Edinburgh and offers a pathway to