Solutions Engineer (Customer)

CALA Homes; City of Edinburgh; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

34 days holiday

Private healthcare

Enhanced pension contributions

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

Cala Group is seeking a Salesforce Administrator to support Sales, Marketing and Customer Service teams from our Edinburgh office. You will configure, deploy and document Salesforce solutions, ensuring alignment with roadmaps and best practices.

You will work within an Agile Product team, liaising with stakeholders and vendors to optimise processes and data-driven decision making. Hybrid work with two days at Head Office in Edinburgh.

Qualifications

• Certified Salesforce Administrator with hands-on configuration experience.
• 2–3 years in a Salesforce admin role or similar.
• Experience deploying changes from test to production; Copado desirable.
• Familiar with SDLC and Agile (Scrum) methodologies.
• Experience with Salesforce managed packages.
• Knowledge of relevant Salesforce packages is desirable.
• Strong written and verbal communication; able to document requirements clearly.
• Experience defining business requirements and writing user stories.

Responsibilities

• Gather and document business problems, requirements, and acceptance criteria.
• Design and build Salesforce solutions using out-of-the-box features aligned with roadmaps.
• Peer review solution designs and ensure quality through QA and testing.
• Deploy platform changes via the development pipeline following change control.
• Create and maintain detailed solution documentation and guides.
• Maintain Salesforce health and minimise technical debt with the team.
• Troubleshoot and resolve technical issues as they arise.
• Collaborate with internal/external stakeholders and partners.
• Invest 10% of time in personal development aligned to business needs.

Skills

Salesforce Admin Cert

Salesforce configuration

Copado deployment

SDLC & Agile

Managed packages

Liaison with stakeholders

User stories

Documentation

Tools

Jira

Confluence

Job description

Role Purpose:

As a member of our small team of Solutions Engineers, you will support Salesforce and other Customer applications used by our Sales, Marketing and Customer Service teams to deliver an outstanding customer journey. Your goal will be to deliver solutions that add value to our end users and ultimately our customers.

Collaborating closely with business stakeholders as part of an Agile Product team, you will help optimise our business processes, enable data-driven decision‑making, and set our teams up for success.

You will be part of a Technology team committed to delivering a 5-star service to our customers and maintaining the highest standards.

This role is office‑based, requiring a minimum of two days per week at our Head Office in Edinburgh.

Key Responsibilities / Deliverables:

• Gather, understand and document business problems, detailed system requirements/user stories and acceptance criteria.
• Design and build solutions that use out-of-the-box Salesforce functionality and best practice to meet customer needs whilst always aligning with company and product roadmap objectives.
• Peer review and challenge solution designs.
• Conduct testing (QA) activities aligned to acceptance criteria to ensure quality solutions are delivered.
• Deploy platform changes through the development pipeline following change control best practice.
• Create and maintain detailed documentation for all solutions to ensure business problems, user stories, acceptance criteria, solution designs, test plans and support guides are thoroughly and consistently documented using standard templates and centralised repository.
• Responsible, along with the other members of development team, for maintaining the health of the Salesforce platform and striving to minimise technical debt.
• Troubleshoot and resolve technical issues should they arise.
• Establish and maintain positive collaboration and professional relationships with internal and external customers, team members and vendors/partners.
• Spend 10% of your time on your personal development aligned to personal and business needs.

About You

Knowledge, Skills and Abilities:

• As a minimum Salesforce Administrator Certified.
• At least 2-3 years’ experience in a Salesforce Administrator role or similar.
• Proven skills configuring solutions in Salesforce using ‘out-of-the-box’ features.
• Experience of deploying changes from test to production environments – knowledge of Copado, or similar, is desirable.
• Working knowledge of Software Development Life Cycle and Agile (Scrum) project methodologies.
• Experience working with Salesforce managed packages.
• Knowledge of any of the following packages is desirable – Conga Composer & Sign, Asperato, Natterbox, Own Backup, Onfido.
• Strong written and interpersonal skills with the ability to effectively collaborate with all stakeholders from end users to senior executives.
• Good problem-solving skills and attention to detail.
• Experience defining business requirements, writing user stories and creating detailed design and support documentation.
• Exposure to Jira and Confluence desirable.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision‑making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [e-mail]

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector‑leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry‑leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.

Benefits

• 34 days holiday (including public holidays and increasing by a day each year to a maximum of 40)
• the option to buy or sell up to 5 days holiday
• private healthcare
• enhanced salary sacrifice pension contributions of 5% employee, 10% employer
• ULEV car scheme
• Employee Assistance Programme
• retail discounts
• and much more! (Some benefits will be pro‑rated if you were to join on a part time basis)