Senior Salesforce Programme Delivery Lead (Hybrid)

South Staffs Water; Walsall; Hybrid; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Family-Friendly Leave

Financial & Life Assurance

Health & Wellbeing

Lifestyle & Perks

Professional Development

Inclusion & Belonging

Performance & Recognition

Job summary

South Staffordshire Water is seeking an experienced Salesforce Programme Delivery Manager in the West Midlands, hybrid role, on a 12-month fixed-term contract with potential to extend. You’ll lead a major Salesforce transformation, partnering with senior leaders, operations, data teams and external partners to deliver measurable business benefits and lasting change.

You will own the end-to-end delivery, governance, budgets and change management, ensuring strong adoption across the organisation

Qualifications

• Strong understanding of Salesforce delivery methodologies and programme governance.
• Experience working with Salesforce implementation partners, system integrators and third-party suppliers.
• Excellent stakeholder management skills with credibility to influence senior leaders and executive teams.
• Strong programme planning, organisation and delivery management capability.
• Experience managing multiple workstreams and competing priorities simultaneously.
• Strong commercial awareness, including budget ownership and financial management.
• Outstanding communication, leadership and relationship-building skills.

Responsibilities

• Lead the end-to-end delivery of a major Salesforce implementation programme.
• Develop, maintain and own the programme roadmap, delivery plan and key milestones.
• Manage multiple workstreams spanning technology, operations, data and business change.
• Work closely with Salesforce implementation partners and third-party suppliers, holding them accountable for successful delivery.
• Build strong relationships with executive sponsors, senior stakeholders and operational leaders across the business.
• Establish and lead programme governance, including Steering Groups and key decision-making forums.
• Manage programme risks, issues, dependencies and change controls.
• Oversee programme budgets, forecasting and reporting, ensuring effective financial management throughout the project lifecycle.
• Drive business readiness, stakeholder communications and user adoption initiatives.
• Coordinate testing, data migration, cutover planning and go-live activities.
• Monitor and track benefits realisation, ensuring the programme delivers measurable business outcomes.
• Promote continuous improvement and optimise processes following implementation.

Skills

Salesforce delivery

Governance

Stakeholder management

Programme planning

Budget ownership

Communication

Leadership

Job description

South Staffordshire Water is seeking an experienced Salesforce Programme Delivery Manager in the West Midlands, hybrid role, on a 12-month fixed-term contract with potential to extend. You’ll lead a major Salesforce transformation, partnering with senior leaders, operations, data teams and external partners to deliver measurable business benefits and lasting change.

You will own the end-to-end delivery, governance, budgets and change management, ensuring strong adoption across the organisation