Senior Salesforce Product Lead — Platform & Delivery

Fora Space Limited

England

Hybrid

GBP 80,000 - 110,000

Full time

8 days ago

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Benefits offered by this job

Two weeks Work from Anywhere

Cycle to Work Scheme

Season Ticket Loan

25% off at Fora cafés

Volunteer days

Health cash plan

Pension 5% matched

Job summary

Fora Space Limited in the United Kingdom is seeking a Senior Technical Product Owner to own Salesforce and connected platforms. You will bridge business strategy and technical delivery, leading internal Salesforce specialists and coordinating with external partners.

The role is 70% product ownership and 30% hands-on delivery, with 4 days in the office and 1 day remote. You’ll shape the vision, drive adoption, improve data quality, and ensure platforms are secure, scalable, and delivering

Qualifications

At least five years’ experience owning or leading Salesforce products, roadmaps and delivery within a business-critical environment.
Experience as a Product Owner, Product Manager, Salesforce Product Lead or in a comparable role
Strong stakeholder management experience, including the ability to influence senior and executive stakeholders and navigate competing priorities.
Proven line management experience, including coaching, objective setting, performance management and capability development.
Experience leading multidisciplinary teams of administrators, developers, business analysts, architects and external specialists.
Experience managing Salesforce consultancies, delivery partners or technology vendors, including supplier performance, statements of work and service levels.
Strong hands-on Salesforce configuration experience, including data modelling, Flow, validation rules, security, permissions, reports and dashboards.
Working knowledge of Apex, SOQL, Lightning Web Components and Salesforce APIs, with the ability to review solutions and diagnose complex issues.
Experience governing Salesforce as an end-to-end business service, including support, releases, supplier-delivered change and technical debt

Responsibilities

Shape and own the vision, strategy and outcome-led roadmap for Salesforce and its connected platforms.
Build trusted relationships across Sales, Marketing, Operations, Finance and Technology, turning business needs into clear product priorities.
Make prioritisation decisions based on customer and business value, strategic alignment, return on investment, risk and available capacity.
Measure success through adoption, efficiency, customer experience, data quality, revenue enablement and realised business benefits.
Lead, coach and develop Salesforce and Nexudus administrators, developers and business analysts.
Create clear priorities and effective ways of working across internal teams, external partners and specialist resources.
Oversee delivery from discovery through to release, actively managing scope, quality, dependencies, risks and capacity.
Lead Agile planning, backlog refinement, delivery reviews and retrospections, creating a culture of accountability and continuous improvement.
Own Salesforce and Nexudus as end-to-end business services, covering strategic change, day-to-day performance, user support and platform maintenance.
Strengthen platform reliability, security, data integrity and resilience through effective governance and technical oversight.
Improve release management, operational support and documentation across the platform ecosystem.
Identify and prioritise technical debt, helping create more sustainable and scalable platforms as the business grows.
Provide technical leadership across Salesforce and its connected applications, ensuring solutions are secure, maintainable and aligned with platform standards.
Complete selected Salesforce configuration using Flow, objects, fields, validation rules, permissions, reports and dashboards.
Apply your knowledge of Apex, SOQL, Lightning Web Components and APIs to review solutions, diagnose issues and support development activity.
Guide solution design across integrations and data models, helping resolve complex incidents and underlying platform problems.
Lead relationships with Salesforce, Nexudus, implementation partners, consultants and other technology vendors.
Hold external partners accountable for delivery quality, service performance, timelines and agreed outcomes.
Manage supplier performance, statements of work, delivery capacity, licensing and commercial commitments.
Work closely with Procurement, Finance, Legal and Information Security to strengthen supplier assurance, manage risk and ensure value for money.