Senior Salesforce & CRM Systems Officer

Point 13 Jobs; Greater London; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

26 days annual leave

Cycle-to-work

Enhanced maternity/paternity/adoption

Health and wellbeing programmes

Job summary

The Academy of Medical Sciences in London is seeking a CRM & Business Systems Senior Officer to lead and improve core business systems, with a particular focus on Salesforce.

You will administer Salesforce, translate business requirements into practical solutions, support testing and implement upgrades, and work with external partners to deliver enhancements. The role offers hybrid working and a comprehensive benefits package.

Qualifications

• Substantial practical experience administering or developing Salesforce in a working environment.
• Hands-on experience configuring Salesforce including objects, fields, permissions, reports, dashboards, flows.
• Experience supporting and administering CRM or other business systems, not just end users.
• Ability to translate business problems into practical system solutions.
• Strong analytical, troubleshooting and documentation skills.

Responsibilities

• Administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration.
• Investigate system problems and implement solutions, involving external partners when needed.
• Meet with colleagues to translate business requirements into practical system solutions.
• Configure and implement straightforward Salesforce improvements.
• Support testing and implementation of larger developments.
• Support and improve other business systems and integrations.
• Collaborate with suppliers and partners to resolve issues and deliver improvements.
• Identify opportunities to improve processes and automate tasks.
• Support data quality, information governance and system documentation.
• Produce guidance and deliver training for Salesforce and related systems.

Skills

Salesforce Admin

Reports & Dashboards

Data governance

Problem solving

User support

Tools

Salesforce

Job description

The Academy of Medical Sciences in London is seeking a CRM & Business Systems Senior Officer to lead and improve core business systems, with a particular focus on Salesforce.

You will administer Salesforce, translate business requirements into practical solutions, support testing and implement upgrades, and work with external partners to deliver enhancements. The role offers hybrid working and a comprehensive benefits package.