Senior Salesforce & Business Systems Lead

Academy of Medical Sciences; Greater London; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Hybrid working and flexible working

26 days’ annual leave

Bank holidays

Pension

Cycle-to-work and wellbeing

Learning and development

Enhanced maternity/adoption/paternity

Enhanced sick pay

Additional paid closure between Xmas &

Job summary

The Academy of Medical Sciences in London is seeking a CRM & Business Systems Senior Officer to own Salesforce administration and related integrations. This hands-on role sits in the Business Information team and focuses on improving core business systems, removing duplication, and delivering practical solutions that meet colleagues’ needs.

You’ll configure Salesforce, support testing, collaborate with external partners, and help drive data quality, governance and documentation while building

Qualifications

• Substantial practical experience administering or developing Salesforce.
• Hands-on experience configuring Salesforce, including objects, fields, permissions, reports, dashboards, flows or comparable functionality.
• Experience supporting and administering CRM or other business systems, not solely using them as an end user.
• Ability to understand business problems and translate them into practical, proportionate system solutions.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience supporting users and explaining technical concepts to non-technical colleagues.
• Experience working with data, with a good understanding of data quality and governance.
• Ability to work independently, take ownership of issues and proactively identify opportunities for improvement.
• Ability to manage competing requirements and prioritise work effectively.
• Strong written communication and documentation skills.
• Ability to build effective working relationships with colleagues and external suppliers.

Responsibilities

• Administer and configure Salesforce, including users, permissions, reports and dashboards.
• Investigate a system problem and identify the appropriate solution, resolving it yourself where possible or working with an external partner where specialist development is required.
• Meet with colleagues to understand a business requirement and turn it into a practical systems solution.
• Configure and implement straightforward Salesforce improvements.
• Support testing and implementation of larger developments.
• Support and improve other business systems and integrations.
• Work with external suppliers and development partners to resolve technical issues and deliver improvements.
• Identify opportunities to improve processes, reduce manual work and make better use of automation.
• Support good data quality, reporting, information governance and system documentation;
• Produce guidance, deliver training and help colleagues make confident and effective use of Salesforce and other systems.

Skills

Salesforce administration

CRM systems

Data governance

Analytical skills

Problem solving

Stakeholder management

Documentation

Independent working

Prioritisation

Written communication

Relationship building

Tools

Salesforce

Salesforce Experience Cloud

Power Platform

Microsoft 365

Job description

The Academy of Medical Sciences in London is seeking a CRM & Business Systems Senior Officer to own Salesforce administration and related integrations. This hands-on role sits in the Business Information team and focuses on improving core business systems, removing duplication, and delivering practical solutions that meet colleagues’ needs.

You’ll configure Salesforce, support testing, collaborate with external partners, and help drive data quality, governance and documentation while building