CRM & Business Systems Senior Officer

Point 13 Jobs; Greater London; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

26 days annual leave

Cycle-to-work

Enhanced maternity/paternity/adoption

Health and wellbeing programmes

Job summary

The Academy of Medical Sciences in London is seeking a CRM & Business Systems Senior Officer to lead and improve core business systems, with a particular focus on Salesforce.

You will administer Salesforce, translate business requirements into practical solutions, support testing and implement upgrades, and work with external partners to deliver enhancements. The role offers hybrid working and a comprehensive benefits package.

Qualifications

• Substantial practical experience administering or developing Salesforce in a working environment.
• Hands-on experience configuring Salesforce including objects, fields, permissions, reports, dashboards, flows.
• Experience supporting and administering CRM or other business systems, not just end users.
• Ability to translate business problems into practical system solutions.
• Strong analytical, troubleshooting and documentation skills.

Responsibilities

• Administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration.
• Investigate system problems and implement solutions, involving external partners when needed.
• Meet with colleagues to translate business requirements into practical system solutions.
• Configure and implement straightforward Salesforce improvements.
• Support testing and implementation of larger developments.
• Support and improve other business systems and integrations.
• Collaborate with suppliers and partners to resolve issues and deliver improvements.
• Identify opportunities to improve processes and automate tasks.
• Support data quality, information governance and system documentation.
• Produce guidance and deliver training for Salesforce and related systems.

Skills

Salesforce Admin

Reports & Dashboards

Data governance

Problem solving

User support

Tools

Salesforce

Job description

The Academy of Medical Sciences – an independent, expert voice of biomedical and health research in the UK – is looking for a CRM & Business Systems Senior Officer to play a key role in ensuring the Academy’s core business systems are effective, well managed and continually improved, with particular responsibility for Salesforce.

Key Responsibilities

• Administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration.
• Investigate a system problem and identify the appropriate solution, resolving it yourself where possible or working with an external partner where specialist development is required.
• Meet with colleagues to understand a business requirement and turn it into a practical systems solution.
• Configure and implement straightforward Salesforce improvements.
• Support testing and implementation of larger developments.
• Support and improve other business systems and integrations.
• Work with external suppliers and development partners to resolve technical issues and deliver improvements.
• Identify opportunities to improve processes, reduce manual work and make better use of automation.
• Support good data quality, reporting, information governance and system documentation.
• Produce guidance, deliver training and help colleagues make confident and effective use of Salesforce and other systems.

Skills and Experience

• Substantial practical experience administering or developing Salesforce in a working environment.
• Hands-on experience configuring Salesforce, including areas such as objects, fields, permissions, reports, dashboards, flows or comparable functionality.
• Experience supporting and administering CRM or other business systems, not solely using them as an end user.
• Ability to understand business problems and translate them into practical, proportionate system solutions.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience supporting users and explaining technical concepts to non-technical colleagues.
• Experience working with data, with a good understanding of data quality and governance.
• Ability to work independently, take ownership of issues and proactively identify opportunities for improvement.
• Ability to manage competing requirements and prioritise work effectively.
• Strong written communication and documentation skills.
• Ability to build effective working relationships with colleagues and external suppliers.
• Competitive salary and pension.
• 26 days’ annual leave, plus bank holidays.
• Option to buy or sell annual leave.
• Additional paid closure between Christmas and New Year.
• Hybrid and flexible working.
• Health, wellbeing and employee support programmes.
• Cycle-to-work scheme and everyday benefits.
• Structured learning and development.
• Enhanced maternity, adoption and paternity leave (subject to qualifying period).
• Enhanced occupational sick pay.
• Plus, a range of enhanced benefits that become available once you’ve completed your probation period.

Contract and Hours: Permanent, Full Time.

Location: Hybrid/London (50% office attendance).

Closing date: Midday on 3 November 2026.