Senior Salesforce Architect & Platform Delivery Lead

JP Morgan Chase; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase, within JPM Personal Investing, seeks a Lead Software Engineer and Staff Salesforce Engineer to drive the Salesforce-based CRM Servicing platform. You will design, build, and govern scalable, secure solutions while mentoring engineers and maintaining high engineering standards.

You will partner with teams to evolve CRM Servicing architecture in an event-driven microservices ecosystem with heavy Kafka usage, supporting delivery from design through production support.

Qualifications

• Extensive experience designing and delivering Salesforce solutions (Sales & Service Clouds).
• Proven ability to translate business requirements into technical designs and lead mobilisation to production support.
• Strong understanding of financial services, regulatory expectations, and security/privacy.
• Solid fundamentals in scalable design, test automation, performance, and resiliency.
• Experience with cloud platforms, SaaS/PaaS, multi-tenancy, and integration patterns.
• Proven cross-cloud Salesforce implementations with external systems.

Responsibilities

• Define and evolve the CRM Servicing engineering strategy aligned to business goals and target-state architecture.
• Lead technical discovery and solution architecture; deliver end-to-end Salesforce solutions.
• Own architectural decisions, document ADRs, and ensure security, scalability, and reliability.
• Govern complex, integrated solutions and ensure Salesforce fits JPM Personal Investing ecosystem.
• Establish architecture governance to reduce delivery and operational risk and ensure SDLC controls.
• Remain hands-on to build key components and coach teams on code quality and observability.
• Identify and manage technical and delivery risks, coordinate across teams to remove blockers.
• Collaborate to evolve platform architecture with event-driven microservices and Kafka.
• Champion engineering excellence including automated testing, CI/CD, and release hygiene.
• Mentor engineers through design reviews and consistent patterns.

Skills

Salesforce engineering

Solution architecture

Cloud architecture

Salesforce integration

Security & compliance

DevOps / CI-CD

Mentoring engineers

Stakeholder alignment

Event-driven architecture (Kafka)

Tools

Kafka

AWS

Terraform

Salesforce

Job description

JPMorgan Chase, within JPM Personal Investing, seeks a Lead Software Engineer and Staff Salesforce Engineer to drive the Salesforce-based CRM Servicing platform. You will design, build, and govern scalable, secure solutions while mentoring engineers and maintaining high engineering standards.

You will partner with teams to evolve CRM Servicing architecture in an event-driven microservices ecosystem with heavy Kafka usage, supporting delivery from design through production support.