Lead Software Engineer - Staff Salesforce Engineer

JP Morgan Chase; Greater London; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

JPMorgan Chase, within JPM Personal Investing, seeks a Lead Software Engineer and Staff Salesforce Engineer to drive the Salesforce-based CRM Servicing platform. You will design, build, and govern scalable, secure solutions while mentoring engineers and maintaining high engineering standards.

You will partner with teams to evolve CRM Servicing architecture in an event-driven microservices ecosystem with heavy Kafka usage, supporting delivery from design through production support.

Qualifications

• Extensive experience designing and delivering Salesforce solutions (Sales & Service Clouds).
• Proven ability to translate business requirements into technical designs and lead mobilisation to production support.
• Strong understanding of financial services, regulatory expectations, and security/privacy.
• Solid fundamentals in scalable design, test automation, performance, and resiliency.
• Experience with cloud platforms, SaaS/PaaS, multi-tenancy, and integration patterns.
• Proven cross-cloud Salesforce implementations with external systems.

Responsabilités

• Define and evolve the CRM Servicing engineering strategy aligned to business goals and target-state architecture.
• Lead technical discovery and solution architecture; deliver end-to-end Salesforce solutions.
• Own architectural decisions, document ADRs, and ensure security, scalability, and reliability.
• Govern complex, integrated solutions and ensure Salesforce fits JPM Personal Investing ecosystem.
• Establish architecture governance to reduce delivery and operational risk and ensure SDLC controls.
• Remain hands-on to build key components and coach teams on code quality and observability.
• Identify and manage technical and delivery risks, coordinate across teams to remove blockers.
• Collaborate to evolve platform architecture with event-driven microservices and Kafka.
• Champion engineering excellence including automated testing, CI/CD, and release hygiene.
• Mentor engineers through design reviews and consistent patterns.

Connaissances

Salesforce engineering

Solution architecture

Cloud architecture

Salesforce integration

Security & compliance

DevOps / CI-CD

Mentoring engineers

Stakeholder alignment

Event-driven architecture (Kafka)

Outils

Kafka

AWS

Terraform

Salesforce

Description du poste

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings.

J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business withinnovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.

As a Lead Software Engineer at JPMorgan Chase within JPM Personal Investing, you will work as a hands-on Staff Salesforce Engineer to drive the development and evolution of our Salesforce-based CRM Servicing platform within JPM Personal Investing. This role combines deep Salesforce engineering expertise with architecture-level thinking and strong delivery leadership. You will design, build, and govern robust, scalable, secure, and maintainable solutions, translating complex business needs into elegant technical outcomes while upholding high engineering standards, DevOps discipline, and a continuous improvement mindset.

Job Responsibilities:

• Define and evolve the CRM Servicing engineering strategy aligned to business goals and drive towards a technology target-state architecture for CRM Servicing.
• Lead technical discovery and solution architecture as a trusted advisor, aligning designs to business objectives and ensuring stakeholders understand decisions, trade-offs, and implications. Deliver end-to-end Salesforce solutions through build, test, release, and production support.
• Own architectural decision-making: evaluate options, document decisions (e.g., ADRs), and ensure solutions meet standards for security, scalability, reliability, performance, and maintainability.
• Own technical direction and governance of complex, integrated solutions to ensure Salesforce fits cohesively into the broader JPM Personal Investing ecosystem, including applications, data platforms, integration layers, identity and security, and the operating model.
• Establish and operate architecture governance to reduce delivery and operational risk, and conduct implementation and architecture reviews to ensure deliverables align with architectural intent, platform best practices, and firm standards for security, resiliency, SDLC controls, and operational readiness.
• Remain hands-on: build key components, unblock teams through deep technical problem-solving, and lead by example in code quality, performance, observability, and maintainability.
• Identify, assess, and manage technical and delivery risks; drive issue resolution end-to-end, coordinating across teams to remove blockers and prevent recurrence.
• Partner with engineering teams to evolve the platform architecture within an event-driven microservices ecosystem with heavy Kafka usage, ensuring integration patterns and platform constraints are addressed.
• Champion engineering excellence, including automated testing, CI/CD, observability, release hygiene, and operational support practices.
• Mentor and elevate engineers through coaching, design reviews, and consistent patterns and standards across the team

Required qualifications, skills, and capabilities:

• Extensive experience designing and delivering solutions on the Salesforce platform, including Sales and Service Clouds, with a track record of successful, production-grade implementations.
• Proven ability to translate complex business requirements into technical designs and lead delivery from mobilisation through to production support.
• Solid understanding of financial services, including servicing, client experience, regulatory considerations, and security and privacy expectations.
• Strong engineering fundamentals: scalable design, clean code, test automation, performance tuning, and operational resilience
• Strong understanding of cloud platform architecture principles, including SaaS/PaaS, multi-tenancy, multi-tier architectures, and integration patterns.
• Strong software design fundamentals, including modularity, separation of concerns, resiliency, performance, and maintainability.
• Proven experience delivering cross-cloud Salesforce implementations integrated with other cloud and on-premises systems.
• Deep awareness of Salesforce platform constraints, including governor limits and large data volumes, and data migration strategy.
• Experience working in environments requiring strong controls, security standards, and disciplined SDLC/DevOps practices.
• Demonstrated ability to lead through influence, mentor engineers, and drive alignment across teams and stakeholders.
• Collaboration and Cross-team Alignment
• Serve as an architecture liaison between Salesforce delivery and JPM Personal Investing engineering teams, ensuring designs align with PI platform standards, integration patterns, and operational expectations.
• Facilitate cross-team alignment on solution options, trade-offs, and implementation approach, including APIs versus events, synchronous versus asynchronous flows, and ownership boundaries, and drive timely decisions.
• Translate business and product needs into clear technical requirements and architecture direction that engineering teams can implement consistently.
• Partner with engineering leads to identify delivery and operational risks early, including scalability, limits, security, resilience, and observability; agree mitigations and track them through to resolution.
• Promote shared ways of working, including architecture reviews, ADRs, and reusable patterns and guardrails, to reduce friction and improve consistency across PI engineering teams.

Preferred qualifications, capabilities, and skills:

• Microservices and event-driven architecture experience, including Kafka and its ecosystem.
• Cloud platforms, with AWS preferred.
• Infrastructure as Code, with Terraform preferred.
• Salesforce Certified Technical Architect (CTA), highly desired.
• Salesforce Certified Application Architect.
• Salesforce Certified System Architect.