Senior Sales Support Coordinator - CEMEA

ENGINEERINGUK; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

ENGINEERINGUK is seeking a Senior Sales Support Coordinator to provide essential support to the UK & Ireland and CEMEA Content Sales teams. The role focuses on ensuring service efficiency, identifying process improvements, and collaborating across teams to meet revenue targets. Ideal candidates will have strong analytical skills and experience in Salesforce, and a customer-focused attitude.

Benefits

Generous annual leave

Medical cover

Subsidised gym memberships

Qualifications

• 2-3 years in a support or administration role.
• Experience with reporting within Salesforce.
• Self-motivated with the ability to work on own initiative.

Responsibilities

• Support the Team Leader and supervise case queues.
• Assist Sales teams with pre-sales activities and manage contract amendments.
• Maintain accurate customer records in Salesforce and drive improvements.

Skills

Analytical skills

Communication skills

Problem-solving

Customer-focused attitude

Tools

Salesforce

Job description

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View more categories View less categories Sector Sales and Business Development Role Senior Executive Contract Type Permanent Hours Full Time

About Us

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

FT Professional

As part of the Financial Times, one of the world's most respected brands and news sources, we at FT Professional work to help our customers get more from Financial Times journalism - through additional resources, curated news, and action-oriented tools. We proudly serve over 7,700 businesses, governments, and education institutions, equipping users with specialist knowledge and tailored insights to help them make the best strategic and commercial decisions in an unpredictable global environment. FT Professional is entering a new exciting chapter in its growth journey - with an ongoing focus on developing our existing offering along with creating new stand-alone and complementary products for our customers.

The Role

The Senior Sales Support Coordinator is a key role within the FT Professional team, providing comprehensive support to the United Kingdom & Ireland and CEMEA Content Sales teams. The primary focus is on ensuring service and efficiency targets are achieved and maintained. The role is responsible for identifying and delivering process improvements across Marketing, Sales, and Support. The role needs to ensure that all global functions for digital and print are productive, operationally efficient, and supporting the achievement of FT Professional revenue targets.

Key Responsibilities

• • Team Leadership & Operations
    
    • Support the Team Leader and deputise in their absence, helping ensure IRT and ART targets are met.
      
    • Supervise case queues, Slack channels, and phone coverage; publish the weekly rota and allocate cases based on volume reports.
      
    • Hold fortnightly QA sessions with feedback and support recruitment and training of new team members.
      
    Sales & Customer Support
    
    • Assist UK&I and CEMEA Sales teams with pre-sales activities, including lead qualification, contract processing, and invoicing.
      
    • Manage contract amendments (print and digital), non-standard contract approvals, and liaise with Legal and Finance as needed.
      
    • Provide phone, Slack, and email support on subscriptions, pass leads to sales, and resolve client queries on invoicing, complaints, and deliveries.
      
    CRM & Reporting
    
    • Maintain accurate customer records in Salesforce, run regular reports, and drive improvements in data quality and internal processes.
      
    Cross-functional Collaboration
    
    • Coordinate with internal teams (credit control, customer care, circulation) and external partners (distributors, third-party channels) to resolve issues and ensure smooth service delivery.
      
    • Collaborate with global Sales Support teams in New York, Tokyo, Singapore, and Hong Kong.
      
    Project & Process Improvement
    
    • Contribute to special projects and support process enhancements within the FT Professional team.
      

Required skills and experience

Essential

• 2-3 years in a support or administration role.
  
• Strong analytical skills and process review improvements.
  
• Experience with reporting within Salesforce.
  
• Experience with case management and monitoring.
  
• Self-motivated with the ability to work on own initiative.
  
• Excellent communication skills, including process documentation.
  
• Solution-focused problem-solving.
  
• Customer-focused attitude
  
  

Ideal:

• Strong collaborator with the ability to work collaboratively across teams.
  
• Stakeholder management experience.
  
• Experience working as part of a project team.
  
• Training experience.
  
• Experience with process improvement initiatives.
  
• Experience in collaborating closely with multiple internal departments and external partners.
  

What's in it for you? Our Benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [e-mail] and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

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Company

The Financial Times is one of the world’s leading news organisations, recognised internationally for its authority, integrity and accuracy. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We’ll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Discover what makes the FT a great place to work

We value all our people, and offer:

We offer confidential career coaching, mentoring and a range of training courses, including a development programme designed for women.

Communities

We support employee-led networks to connect and empower individuals across the organisation.

FT Access aims to transform attitudes and provide a positive working environment for people with disabilities. FT Access works with external organisations and charities creating supported internships, work experience projects and events.

The FT is proud to be a [Disability Confident Employer] We are committed to ensuring our recruitment process is inclusive and accessible by offering interviews to disabled people, anticipating and providing reasonable adjustments as required and supporting employees who acquire a disability or long term health condition.

Accessibility

We aim to provide an accessible website for all our employees and customers. Our website is accredited by the Digital Accessibility Centre.

We offer flexible working arrangements, including flexi leave, parenting leave and paid volunteer leave.

Recruitment and selection

We require 50/50 male/female shortlists for all roles to ensure inclusive recruitment practices.

Volunteering opportunities

We offer a range of volunteering opportunities for employees, including a Volunteering Matters reading programme for young people from disadvantaged backgrounds.

Returning to work

We provide structured coaching support before, during and after family leave so our people can return to work with confidence.

We provide training for our leaders and senior managers to help embed good practices around equality, diversity and inclusion.

See an example of one of our talented disabled employees here

Get to know more about the FT from our Meet the Employer event

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