Support & Deployment Specilaist

Esko; Chesham Bois; Remote; GBP 35,000 - 50,000; Full time

Job summary

Esko is seeking a Support & Deployment Specialist to join their Print Optimization & Planning team. This remote role involves troubleshooting technical issues, deploying solutions, and providing customer training. Ideal candidates will have a Bachelor's degree and 3+ years of relevant experience in the print industry.

Qualifications

• 3+ years of experience in technical support, prepress, or deployment.
• Proven expertise in deploying print production software.
• Strong knowledge of PDF workflows, XML, JDF.

Responsibilities

• Handling advanced customer issues and troubleshooting.
• Planning and executing complex Phoenix deployments.
• Delivering customer training and post-deployment support.

Skills

Troubleshooting

Technical Support

Collaboration

Documentation

Education

Bachelor’s degree in software, engineering, or print production

Tools

ServiceMax

Job description

Join to apply for the Support & Deployment Specialist role at Esko.

Are you…

- Looking to use your troubleshooting skills?
- Interested in developing your career in the print industry?
- Looking for a friendly and supportive team?

If so, read on!

Veralto’s Product Quality and Innovation companies help our customers safeguard everyday essentials by protecting the food supply chain, enabling the delivery of verified pharmaceuticals, and ensuring product quality, freshness, and consistency. You’ll be joining a dynamic team!

The Technical Support & Deployment Specialist is responsible for deploying and supporting Esko’s Phoenix and Griffin solutions, resolving complex technical issues, and ensuring customers achieve maximum value and efficiency from our software.

This position is part of the Print Optimization & Planning team and is a remote role (you need to be based in the UK, Italy, or Spain).

In this role, a typical day will look like:

• Handling advanced customer issues passed on from frontline support
• Troubleshooting technical issues with Phoenix and Griffin across diverse environments
• Collaborating with R&D on bugs or product improvements
• Planning and executing complex Phoenix deployments, including integrations
• Delivering customer training and post-deployment support
• Maintaining accurate documentation and case records
• Working cross-functionally with Presales, Product, and Operations teams

The essential requirements of the job include:

• Bachelor’s degree or equivalent experience in software, engineering, or print production
• 3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector
• Proven expertise with ServiceMax or similar case management tools
• Experience deploying print production, MIS, or planning software in customer environments
• Strong working knowledge of PDF workflows, XML, JDF, or print production processes

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.