Senior Sales Progressor / Team Leader

Harte Recruitment - Property & Conveyancing Recruitment Specialists; Burnley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

OTE up to £35k

Weekday hours 9:00-17:00

1 in 4 Saturdays 10:00-15:00

Mileage allowance 45p per mile

Job summary

Harte Recruitment is working with a growing estate agency in Burnley to appoint an experienced Senior Sales Progressor / Team Leader. You will oversee the full sales progression pipeline, manage an existing Progressor and act as the main point of escalation for complex transactions, delays and client concerns.

This hands-on leadership role offers autonomy to own the progression function, build relationships with buyers, solicitors and mortgage advisers, and shape how the team operates.

Qualifications

• Experience in team leadership or management is advantageous.
• Strong understanding of the residential sales process and property chains.
• Confident communicating with buyers, sellers, solicitors and mortgage advisers.
• Able to manage client expectations sensitively.
• Proactive, resilient and able to resolve complex transactions and escalations.
• Organised, commercially aware and confident taking ownership of a busy pipeline.
• Full UK driving licence and access to your own vehicle for Saturday work.

Responsibilities

• Take ownership of the sales progression pipeline from offer acceptance through to completion and key hand‑over.
• Oversee and support an existing Sales Progressor, helping manage workloads and maintain service standards.
• Act as the main point of escalation for complex transactions, delays and client concerns.
• Build strong relationships with buyers, sellers, conveyancers, solicitors and mortgage advisers.
• Proactively identify and resolve issues that could delay exchanges or completions.
• Manage property chains, keeping all parties informed and transactions moving forward.
• Provide regular, clear and reassuring updates to clients throughout the sales process.
• Oversee accurate progression records, file audits and transaction updates within Street CRM.
• Ensure AML and CDD requirements are completed and recorded appropriately.
• Support the wider branch team with incoming calls and front-of-house activity when required, particularly on Saturdays.
• Help maintain a consistently high standard of service across the sales progression function.

Skills

Team leadership

Residential sales process

Client relationship building

Problem solving

Tools

CRM systems

Job description

If you're an experienced Sales Progressor who loves getting sales over the line, building relationships and solving problems, but you're ready for more ownership and the chance to lead a small team, this could be a cracking next step!

You'll have the opportunity to take responsibility for the entire sales progression function within a growing independent estate agency, supporting an existing Progressor, managing escalations and helping shape how the team operates.

This is an opportunity to make a real difference, with the autonomy to take ownership of the pipeline and sales progression department rather than simply managing transactions.

The Package:

• Circa £30,000 basic salary, depending on experience, plus bonus OTE up to £35k
• Monday to Friday, 9:00am–5:00pm
• 1 in 4 Saturdays, 10:00am–3:00pm
• 45p per mile for business mileage
• Opportunity to take ownership of the sales progression function and support an existing team member

The Company & Role:

Harte Recruitment is working with a growing estate agency in Burnley to appoint an experienced Senior Sales Progressor / Team Leader.

The business is focused on delivering a high standard of customer service, strengthening its operations and supporting further growth.

You'll oversee the full sales pipeline, manage an existing Sales Progressor and become the main point of contact for progression-related escalations, taking responsibility for ensuring agreed sales move efficiently through to completion.

This is a hands‑on leadership opportunity where relationships matter just as much as results. You'll be encouraged to pick up the phone, build trust with clients and solicitors, and proactively resolve issues rather than relying solely on emails.

The Person:

• Previous team leadership or management experience would be advantageous, although an experienced Progressor ready to step up will be considered
• Strong understanding of the residential sales process, conveyancing and property chains
• Confident communicating with buyers, sellers, solicitors and mortgage advisers
• Naturally personable, empathetic and able to manage client expectations sensitively
• Proactive, resilient and comfortable resolving complex transactions and escalations
• Organised, commercially aware and confident taking ownership of a busy pipeline
• Open-minded, adaptable and willing to embrace different working practices
• Comfortable using CRM systems
• Full UK driving licence and access to your own vehicle required for Saturday working

The Senior Sales Progressor / Team Leader Role:

• Take ownership of the sales progression pipeline from offer acceptance through to completion and key hand‑over
• Oversee and support an existing Sales Progressor, helping manage workloads and maintain service standards
• Act as the main point of escalation for complex transactions, delays and client concerns
• Build strong relationships with buyers, sellers, conveyancers, solicitors and mortgage advisers
• Proactively identify and resolve issues that could delay exchanges or completions
• Manage property chains, keeping all parties informed and transactions moving forward
• Provide regular, clear and reassuring updates to clients throughout the sales process
• Oversee accurate progression records, file audits and transaction updates within Street CRM
• Ensure Anti‑Money Laundering (AML) and Customer Due Diligence (CDD) requirements are completed and recorded appropriately
• Support the wider branch team with incoming calls and front‑of‑house activity when required, particularly on Saturdays
• Help maintain a consistently high standard of service across the sales progression function