Senior Sales Operations Associate

Collibra; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company as an Operations Associate in London, where you'll partner with leaders to drive customer success. This hybrid role involves managing operating metrics and developing best practices to enhance efficiency. Ideal candidates will have strong analytical and project management skills, with a Bachelor's degree or equivalent experience. You'll play a key role in optimizing processes and supporting innovation across departments.

Benefits

Flexible benefits

Health coverage

Time off

Qualifications

• 4+ years in Professional Services Operations or Customer Operations.
• Proven success managing multiple projects in a cross-functional setting.

Responsibilities

• Manage operations, projects, and programs for internal Professional Services projects.
• Generate reports and dashboards on KPIs such as bookings and revenue.
• Analyze operational data to identify insights and opportunities for improvement.

Skills

Analytical

Project Management

Stakeholder Management

Education

Bachelor's degree

Tools

Salesforce

FinancialForce

Job description

Joining Collibra’s Solutions & Services Operations team

Collibra is seeking an Operations Associate to join our Solutions & Services Operations team. This high-visibility role involves partnering with leaders in Customer Engineering and Professional Services to drive customer success.

The responsibilities include managing operating metrics, systems design, project management, and developing best practices to ensure consistency, quality, and efficiency within the division.

The Operations Associate will report to the Director of Solutions & Services Operations, supporting multiple stakeholders across customer engineering, consulting, and education.

This role offers an opportunity to develop processes and analytics that influence decision-making and support innovation in the organization. It is based in our London office with a hybrid work model (at least two days in the office per week).

Key responsibilities

• Manage operations, projects, and programs for internal Professional Services projects, collaborating with leaders to address pain points.
• Generate reports and dashboards on KPIs such as bookings, billings, utilization, revenue, margin, and project profitability.
• Lead revenue forecasting updates and reconcile revenue data across systems.
• Coordinate with Finance on month-end revenue reconciliation for Professional Services.
• Manage scheduling sessions via Calendly and support ad hoc coaching or training sessions.
• Assist in optimizing PSA systems and processes for efficiency.
• Analyze operational data to identify insights and opportunities for improvement.
• Drive innovation and best practices aligned with strategic goals.
• Build relationships with stakeholders across various departments to influence and resolve conflicts.

Qualifications

• 4+ years in Professional Services Operations, Field Operations, or Customer Operations.
• 2+ years experience with PS/Sales tools like Salesforce; familiarity with platforms such as FinancialForce preferred.
• Proven success managing multiple projects in a cross-functional setting.
• Strong analytical, business acumen, project management, and stakeholder management skills.
• Bachelor’s degree or equivalent experience.
• Note: This position is not eligible for visa sponsorship.

Ideal candidate profile

• Analytical, interpersonal, and relationship-building skills.
• Problem-solver with good judgment and adaptability.
• Ability to navigate ambiguity and prioritize effectively.
• Integrity, curiosity, positivity, and a passion for learning and improvement.
• Flexible and open to change, with the ability to simplify complex problems.

Success metrics

• First month: Understand the organization, meet stakeholders, participate in onboarding, and identify initial issues.
• Third month: Comprehend the customer lifecycle, begin reporting, and identify strategic insights.
• Sixth month: Implement new programs/processes, become a subject matter expert, and support leadership effectively.

Benefits

Collibra offers flexible benefits to support diverse needs, alongside competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We foster inclusion and belonging through our onboarding, engagement, and communication practices. Learn more about diversity, equity, and inclusion at Collibra.

As an equal opportunity employer, Collibra values diversity and inclusivity. We encourage qualified applicants from all backgrounds to apply. If accommodation is needed, please complete our Accommodations for Applicants form.