Senior Sales Manager, Customer Growth (EMEA)

Mimecast; Greater London; On-site; GBP 140,000 - 210,000; Full time

Job summary

Mimecast in London seeks a Senior Sales Manager to lead and develop a Commercial Account Management team focused on protecting and growing revenue within the existing customer base in EMEA. You will drive upsell, mitigate churn, and guide a high-velocity, data-driven sales process.

You will report to the Director, Customer Development EMEA, coaching deals, inspecting pipeline, and ensuring disciplined selling across multiple regions while maintaining strong customer and partner relationships.

Qualifications

• Demonstrated IT or SaaS sales experience.
• Proven ability to lead direct, indirect and remote sales teams to quota.
• Strong data literacy and forecasting discipline with CRM analytics.

Responsibilities

• Own and deliver the team's upsell targets across the book of business, managing downsell and churn.
• Drive new technology sales into existing customers, identifying cross-sell and expansion opportunities.
• Build and execute territory and account plans with Channel and Partner Development teams.
• Deliver rolling six-month forecasts for upsell, downsell, and churn with clear commitments.
• Maintain structured pipeline inspections and drive next steps.
• Embed a consistent sales methodology and qualification framework across the team.
• Lead coaching cadence through weekly 1:1s and team meetings.
• Attract, retain and develop a high-performing team and build strong customer relationships.

Skills

Sales leadership

SaaS sales

Forecasting

CRM analytics

Team coaching

UK work eligibility

Education

Degree-level education preferred

Tools

Salesforce

Snowflake

Job description

Mimecast in London seeks a Senior Sales Manager to lead and develop a Commercial Account Management team focused on protecting and growing revenue within the existing customer base in EMEA. You will drive upsell, mitigate churn, and guide a high-velocity, data-driven sales process.

You will report to the Director, Customer Development EMEA, coaching deals, inspecting pipeline, and ensuring disciplined selling across multiple regions while maintaining strong customer and partner relationships.