Senior Sales Associate - Senior Stylist

ERDEM; Greater London; On-site; GBP 26,000 - 33,000; Full time

Job summary

ERDEM Sloane Street seeks a Senior Sales Associate / Senior Stylist to deliver an elevated luxury shopping experience. You will focus on personalised service, growing the client book, and advising on ready-to-wear collections to uphold the brand’s prestigious standards.

With 2–3 years in luxury RTW, you will contribute to client loyalty, participate in events, and ensure flawless store presentation. Flexibility for evenings and weekends is required.

Qualifications

• Experience in luxury retail, preferably in ready-to-wear fashion.
• Knightsbridge market experience with an existing client book preferred.
• Proven track record in sales and client relationship management.
• Highly target driven to achieve monthly sales targets.
• Exceptional communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Proactively engage with clients to understand preferences and needs for a highly personalized shopping experience.
• Maintain and update client books with detailed profiles, purchase history, and notes.
• Build and nurture long-term relationships to foster loyalty and repeat business.
• Inform clients about new collections, exclusive events and offers through personalized outreach.
• Keep the sales floor and displays impeccably presented to reflect the luxury brand image.
• Support in-store events, client viewings, and seamless collaboration with the team.

Skills

Client relationship management

Sales excellence

Product knowledge

Visual merchandising

Event support

Job description

Company Description

ERDEM is an independent London-based fashion house known for bold, expressive collections that celebrate strength, confidence, and individuality. Founded in 2005 by designer Erdem Moralioglu MBE, the brand has built a distinctive aesthetic that is both timeless and theatrical, rooted in a rich narrative tradition. The house values craftsmanship, blending traditional techniques with innovative approaches to create garments with precision, artistry, and a strong sense of character. ERDEM's culture is creative, thoughtful, and detail-focused, making it an inspiring environment for individuals who appreciate storytelling through fashion and the emotional impact of what people wear.

Job Title

Senior Sales Associate / Senior Stylist - Luxury Retail

Location

Sloane Street

Position Type

Full time

Reports To

Store Manager

Job Summary

As a RTW Senior Sales Associate / Senior Stylist at ERDEM Sloane Street, you will play a pivotal role in delivering an exceptional luxury shopping experience. Your primary focus will be to provide personalized service to clients, with an emphasis on managing and expanding the client book to build lasting customer relationships. You will offer expert guidance on our ready-to-wear collections, ensuring that every client’s experience is tailored, memorable, and aligned with the brand’s standards of excellence. A minimum of 2-3 years of experience in the luxury retail RTW sector, is required to support your success in this role, allowing you to contribute meaningfully to our team and uphold the brand’s prestigious reputation.

Key Responsibilities

Client Relationship Management

• Proactively engage with clients to understand their preferences, style, and needs, ensuring a highly personalized shopping experience.
• Maintain and update client books meticulously, recording detailed client profiles, preferences, purchase history, and special notes.
• Build and nurture long-term relationships with clients, emphasizing loyalty and trust.
• Regularly follow up with clients through personalized emails, calls, and messages to inform them of new collections, exclusive events, and special offers.

Sales and Product Expertise

• Deliver exceptional sales service by showcasing in-depth knowledge of the ready-to-wear collection, including fabrics, fit, craftsmanship, and styling.
• Assist clients in selecting items that align with their style and needs, providing personalized recommendations and styling advice.
• Upsell and cross-sell products when appropriate to maximize sales while ensuring client satisfaction.

Client Book Development

• Actively grow the client book by identifying and engaging potential high-net-worth clients.
• Ensure accurate and up-to-date client information is recorded in the system after each interaction.
• Utilise client book data to anticipate client needs and personalise future interactions effectively.

Store Presentation and Merchandising

• Ensure the sales floor and displays are impeccably maintained, reflecting the luxury image of the brand.
• Keep the ready-to-wear section organized, clean, and visually appealing always.
• Participate in visual merchandising updates and ensure the presentation aligns with seasonal campaigns and brand standards.

Event Participation and Execution

• Support and participate in in-store events, private client viewings, and exclusive launches.
• Assist in the planning and execution of client-focused events, ensuring all guests receive outstanding service.
• Work closely with the sales team and other departments to ensure a seamless client experience.
• Supporting the team and management in daily tasks.
• Share client insights and feedback with management to help enhance service quality and product offerings.

Requirements

• Previous experience in luxury retail, preferably in ready-to-wear fashion.
• Previous experience in the Knightsbridge market with existing client book preferred.
• Proven track record in sales and client relationship management.
• Highly target driven to reach monthly sales targets.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Passion for fashion, luxury retail, and delivering outstanding client experiences.
• Ability to work flexible hours, including evenings and weekends, as required.