Client Advisor

Harrods; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Job summary

Harrods is seeking a polished Sales Associate for its luxury fashion department. You will deliver an exceptional client experience from initial contact through after‑sales service, building lasting relationships with an international client base.

This full‑time, permanent role requires strong product knowledge, cross‑selling ability, and immaculate presentation. Weekend availability and peak trading period flexibility are essential.

Qualifications

• Previous experience in luxury fashion retail is essential.
• Strong clienteling skills with ability to build lasting relationships with VIP and international clientele.
• Commercially minded with excellent communication skills.

Responsibilities

• Deliver an exceptional luxury client experience from first interaction through to after‑sales service.
• Build and maintain a strong client book through proactive clienteling and CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop expert product knowledge and communicate the brand's craftsmanship and collections.
• Maximise sales through cross‑selling and styling recommendations.
• Maintain impeccable visual merchandising and boutique presentation standards.
• Support stock replenishment, inventory management, and day‑to‑day boutique operations.
• Work collaboratively with the wider team to deliver an outstanding customer journey.

Skills

Luxury clienteling

Excellent communication

Sales targets

Visual merchandising

Job description

We are looking for a polished, commercially driven Sales Associate with a genuine passion for luxury retail and exceptional client service. This is a fantastic opportunity to represent a prestigious fashion brand, build long‑term relationships with a discerning clientele, and thrive within one of the world's most iconic luxury retail destinations., Deliver an exceptional luxury client experience from first interaction through to after‑sales service.

• Deliver an exceptional luxury client experience from first interaction through to after‑sales service.
• Build and maintain a strong client book through proactive clienteling and CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop expert product knowledge and confidently communicate the brand's craftsmanship and collections.
• Maximise sales through cross‑selling and styling recommendations.
• Maintain impeccable visual merchandising and boutique presentation standards.
• Support stock replenishment, inventory management, and day‑to‑day boutique operations.
• Work collaboratively with the wider team to deliver an outstanding customer journey.

• Previous experience within luxury fashion retail is essential.
• Proven track record of achieving and exceeding sales targets.
• Strong clienteling skills with the ability to build lasting relationships with VIP and international clientele.
• Commercially minded with excellent communication skills.
• Passionate about luxury fashion and delivering world‑class service.
• Immaculate personal presentation and attention to detail.
• Flexible to work weekends and peak trading periods.
• Additional languages are highly desirable.

• Full‑time, permanent opportunity.
• The chance to represent a globally recognised luxury fashion house.
• A prestigious Harrods location with exposure to an international client base.
• Excellent career development opportunities within luxury retail.
• Competitive salary and benefits package.