Senior Sales Assistant

IBMG; East Grinstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading builders' merchant in East Grinstead is seeking a Senior Sales Assistant to enhance customer experiences and drive sales. This role offers the opportunity to mentor junior staff while maintaining a high standard of service and operational excellence. Competitive salary, pension, and various perks included.

Benefits

Competitive salary

Pension scheme

Bonus scheme

Employee assistance programme

Perks membership

Staff discount

Qualifications

• Previous experience in retail sales or similar customer-facing role required.
• Proven track record of meeting or exceeding sales targets.
• Strong communication skills to engage with customers and colleagues.

Responsibilities

• Deliver exceptional customer service and drive sales performance.
• Mentor junior staff and assist in daily operations.
• Manage inventory and participate in visual merchandising.

Skills

Customer Service

Sales Targets

Communication

Organisational Skills

Mentoring

Job description

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The Company

Parker Building Supplies

Join our team at Parkers Building Supplies, a respected independent builder's merchant serving the Southeast since 1984. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Senior Sales Assistant at East Grinstead Branch

The Role

We are seeking a motivated and experienced Senior Sales Assistant to join our dynamic team. In this role, you will be responsible for delivering exceptional customer service, driving sales, and ensuring a positive shopping experience for our customers. As a Senior Sales Assistant, you will also mentor junior staff and assist in the daily operations of the store.

The Responsibilities

• Provide outstanding customer service by greeting customers, understanding their needs, and offering tailored product recommendations.
• Maintain an in-depth knowledge of products and services to effectively assist customers and answer queries.
• Achieve sales targets through proactive selling techniques and by fostering strong customer relationships.
• Assist in training and mentoring new team members to ensure high standards of service are maintained.
• Manage inventory levels, including restocking shelves and conducting regular stock checks.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction.
• Participate in visual merchandising efforts to enhance the store's appearance and promote featured products.
• Collaborate with management on promotional activities and store events to drive footfall.

Experience

• Previous experience in retail sales or a similar customer-facing role is essential.
• Proven track record of meeting or exceeding sales targets.
• Strong communication skills with the ability to engage effectively with customers and colleagues alike.
• Excellent organisational skills with attention to detail.
• Ability to work well under pressure in a fast-paced environment.
• Experience in mentoring or training staff is advantageous but not mandatory.

Hours of Work

Week 1: Monday to Friday 7:30 -17:00

week 2: Monday to Friday 07:30-17:00 Saturday 08:00-12:00

If you are passionate about retail and enjoy working in a team-oriented environment, we invite you to apply for the position of Senior Sales Assistant. Join us in creating memorable shopping experiences for our customers!

The Rewards

Joining us means joining the leading and largest Independent Builders' Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you're encouraged to be and do your best.

You'll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.