Senior Sales Advisor ( Selfridges)

Vintage Threads; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount across all stores

Daily commission

Job summary

Vintage Threads, a renowned vintage fashion retailer, is seeking a Senior Sales Advisor to deliver exceptional service at our Selfridges concession and boost relationships with top clients and personal shoppers. You will cultivate a strong client book, host private shopping appointments and drive premium sales above £1000 with confidence.

The role combines classic retail excellence with clienteling and CRM skills, offering a competitive base plus daily commission, staff discount, and clear

Qualifications

• Experience in premium, luxury or high-end retail.
• Proven ability to grow and manage a personal client book.
• Comfortable selling items above £1000 and building trust with VIP clients.

Responsibilities

• Build, own and grow a personal client book across stores.
• Develop and nurture VIP network in Selfridges and beyond.
• Host private shopping and curate edits for clients.
• Lead high value selling of premium and archive pieces and exceed sales targets.

Skills

Premium luxury retail

Personal client book

CRM proficiency

High value selling

Strong relationship building

Target driven

Vintage/designer knowledge

Tools

CRM tools

Job description

Since 2016 we have built Vintage Threads into one of the most recognised names in curated vintage. We run stores in Soho, Covent Garden, Selfridges and Amsterdam alongside a growing online business and our own Rework studio. Our customers come to us for pieces they cannot find anywhere else. Our aim to give them a first class service and give them an experience that goes beyond their expectations.

The role

This is not a standard shop floor position. As Senior Sales Advisor you will deliver excellent day to day retail service across our Selfridges concession, while also helping to expand and improve the relationship with some of our number one customers and personal shoppers. Along with bringing new ones into the business, increasing the relationships with stylists and personal shoppers.

Key responsibilities

Clienteling and VIP development

• Build, own and grow a personal client book across both stores
• Develop the VIP network in Selfridges, identifying and nurturing high potential customers
• Host private and personal shopping appointments, curating edits tailored to each client
• Reconnect lapsed clients and turn one time buyers into repeat customers

High value selling

• Take the lead on selling premium, rare and archive pieces above £1000
• Tell the story behind each piece with genuine product knowledge and confidence
• Hit and exceed personal and store sales targets

Core retail

• Deliver a high standard of service to every customer, VIP or not. Anything is possible when it comes to creating an amazing shopping experience for the customers.
• Support daily store operations including opening and closing, stock, merchandising and standards
• Keep both stores looking their best and reflecting the brand
• Set the standard for the wider store team as a senior member of staff

What we are looking for

• Proven experience in premium, luxury or high end retail, ideally with a personal client book
• A track record of building customer relationships that drive repeat sales
• Comfortable and confident selling items above £1000
• Naturally warm, personable and able to make people feel looked after
• Self motivated and target driven, with the discipline to follow up and stay in touch
• Genuine interest in vintage, fashion or style
• Flexible on location, happy to work across both Covent Garden and Soho with the potential to work in other locations if needed.
• An existing network of clients or contacts in fashion, vintage or luxury
• Knowledge of vintage, designer or archive fashion
• Experience with clienteling or CRM tools
• Comfortable being on camera or involved in content, given our social presence

What we offer

• Competitive base salary plus daily commission
• Staff discount across all stores
• The chance to work with genuinely special product and an amazing team.
• A growing, ambitious business with real room to progress