Senior Sales Advisor

OKA Direct LTD; Kingston upon Thames; On-site; GBP 26,000 - 34,000; Full time

Job summary

OKA Direct LTD in Kingston upon Thames is seeking a Senior Sales Advisor to deliver a premium in-store experience, combining product knowledge with a warm, proactive approach.

You will lead on customer engagement, close sales, and promote design services; an agile, weekend-friendly specialist who thrives in luxury interiors and represents the OKA brand across our stores.

Qualifications

• Luxury retail experience preferred in furniture or homeware.
• Proven ability to close sales and convert opportunities.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service to OKA customers.
• Provide expert product guidance in person and by phone.
• Identify and maximise sales opportunities to meet targets.
• Process payments accurately using EPOS and manage paperwork.
• Promote OKA In-Store Design Advisors and IDS services.
• Serve as a senior team member, greeting customers and assisting returns.
• Maintain store presentation and back-office standards.

Skills

Customer service

Sales skills

Relationship building

Organisational skills

Closing sales

Product knowledge

Tools

EPOS system

Job description

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the [Line Manager] the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing expert advice and guidance on products to customers in person and via phone
• Generating and maximising project revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a senior member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Able to evidence of closing sales, proactive outreach to customers and has clear understanding of conversion
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.